This hotel is rarely empty nowadays. I have been coming here for several years and have seen many changes; introduction of hot breakfasts, room refreshes, staff changes, but the volume of guests
seems to be at an all-time high nowadays.
This can mean a wait at the bar sometimes, as bar staff double as reception staff, but they are very friendly and work well to get their customers served - unlike other hotels I've stayed in, the staff don't hide in the back room here.
The number of guests can mean the dining room is sometimes overwhelmed at busy breakfast times and I don't think the removal of "self clear" tables was a wise move. In fact, I wish they would go back to asking guests to remove their tray and dishes when leaving the breakfast room. It would certainly free up tables for others to use.
Other HIE hotels have very recently added usb ports to the bedside - this would be very welcome here too, as would more electrical sockets.
Overall though I had a good stay and will be coming back again before long. [Less]