The hotel staff could not have been friendlier and more helpful. Everyone was courteous and warm. We had a family room and had stipulated we had a baby with us at booking, but there was no cot.
The main bed was somewhat hard as were the pillows and the sofa bed was really noisy with a thin mattress. However, although cramped, the room was at the back of the hotel and was quiet. The bathroom was well stocked and very clean with a lot of towels. The bedroom had great blackout curtains and air conditioning, which was great as London reached 34 degrees. After a long day out we were welcomed back with complementary fresh, iced, lemonade, which was excellent. Breakfast was varied and relaxed over a free newspaper. Would highly recommend for anyone visiting London as it is in a great location for transport into London, the hotel is clean and relaxed, but it was the staff that really made it special. [Less]