I expected to arrive here and be 'processed' however that prediction was blown out of the water. The pre arrival customer service was outstanding. We received a very friendly welcome from Andy, who[More] also took some time the next day to enquire after the event that we were attending. All of the staff that we encountered were friendly and courteous. I would highly recommend this hotel.[Less]
Always Good. Great Beds!
Always stay at this Holiday Inn Express when I visit Dudley 2-3 times a year. I have been staying here for about 10 years. The rooms are very clean and comfortable. I mattresses are superb, I always[More] mean to check where they get their mattresses as I always have a great nights sleep. The cooked breakfast has improved over the years and is included in the room rate. I have always found the staff to be pleasant friendly and efficient. I would recommend this hotel for business or pleasure.[Less]
Another good stay at this hotel, excellent value and very comfortable made even better by Andy at reception. Andy was extremely helpful, welcoming and friendly and made sure we all had what we needed[More] for our stay. Only one thing we would have all liked at breakfast would be bacon to go with the sausage, egg and beans. Definitely recommend and will return again!!! Thank you[Less]
very good wanted a clean bed and bathroom as a place to sleep when visiting family in Birmingham .[Less]
value for money
excellent amenities for short stay[Less]
A good example of the HIE brand. We received a warm welcome on arrival and the staff were helpful and courteous throughout. The property is maintained to a high standard in both rooms and common[More] areas. Only gripe would be that the double bed was really small, so didn't have the best sleep. Otherwise, very good.[Less]
this hotel has clean lines and a shiny, happy welcoming reception. The staff could not be more helpful -our room had not correct beds as booked but they soon sorted it out. The receptionist was[More] informative about the play we had booked to see at The Swan theatre and everywhere you walk the concierge team are so friendly. The breakfast is excellent and the bar is comfortable and attractive.
Our only niggle was that the room lights cannot be raised beyond a very dim level -maybe for green reasons - and this is a bit depressing and difficult to apply make up by. The brown colour in all the Holiday Inn bedrooms is not attractive to my mind but guess that is a personal view and this is a hotel I will stay at again and again.[Less]
Good hotel convenient location
Nice Hotel providing for my needs, best of all you can walk everywhere as the hotel is located in a convinent location.[Less]
Tried for the first time the dinner and breakfast deal available with booking a room. For dinner, this gives you a monetary allowance that can be used at any of the dinning options available. This[More] combined with an excellent choice of breakfast food/drink and a good quality room, makes this a very good deal. The hotel was airy, modern and clean. Don't be put-off by the 1970's type exterior architecture.[Less]