The staff were friendly and professional, I slept well and the scrambled egg at breakfast was particularly good.[Less]
excellent stay .staff brilliant and convenience of hotel adjoining racecourse made for a great relaxing and enjoyable experience[Less]
Always able to get some sleep here
Good guest rooms and always have been quiet here on business trips. The food is good, but wish there was more choice here and maybe a little cheaper.[Less]
Holiday Inn Star City Birmingham
By pete city
The staff could not do more to help and make me welcome. I wanted an extra duvet and information on travelling in the area. They ordered taxis, sorted out my duvet and helped with local area[More] information. Star City is remote and a touch isolated but if you can get a taxi for 6-8 pounds into the city. This hotel had a superb hot shower with fast flowiing water, room was clean and no noise. TV was dated and flickering but I didnt need it. WIFI worked great. Perhaps it needs some slight modernising but for the price and helpfulness of the staff (Gemma and her crew) I cant complain. I reccommend staying in the hotel or travel into the city as star city is limited in function. The restraunts in star city DONT serve alcohol if you want a beer with your meal. I think this is due to religious reasons}? Not sure.[Less]
Reduced scoring/general/other comments
Mattress had a squeak and therefore every time I rolled over, I would hear the squeak. Nonetheless, I managed to get some sleep.
Evaluation cards in rooms - would be good to provide pencils for[More] completion. No guarantees that the occupants have pens/pencils with them
There were two towels for a room that could occupy three people [a double and a single in the same room]. However, there were not sufficient towels to match occupancy if required.
No menus available in the room so collected one from front desk. Was advised of reduced menu fare and name of local takeaways - good.
Breakfast was included in price but left for early getaway. Perhaps pricing should include opt out for breakfast[Less]
Nice clean room and a Good Night Sleep
Bedroom and bathroom nice and clean.
Had a good night sleep.
Would have scored 5 -but telephone in room (325) not working and TV scart lead and freeview box poor which gave the TV a humming noise.[Less]
this hotel has clean lines and a shiny, happy welcoming reception. The staff could not be more helpful -our room had not correct beds as booked but they soon sorted it out. The receptionist was[More] informative about the play we had booked to see at The Swan theatre and everywhere you walk the concierge team are so friendly. The breakfast is excellent and the bar is comfortable and attractive.
Our only niggle was that the room lights cannot be raised beyond a very dim level -maybe for green reasons - and this is a bit depressing and difficult to apply make up by. The brown colour in all the Holiday Inn bedrooms is not attractive to my mind but guess that is a personal view and this is a hotel I will stay at again and again.[Less]
Good hotel convenient location
Nice Hotel providing for my needs, best of all you can walk everywhere as the hotel is located in a convinent location.[Less]
Tried for the first time the dinner and breakfast deal available with booking a room. For dinner, this gives you a monetary allowance that can be used at any of the dinning options available. This[More] combined with an excellent choice of breakfast food/drink and a good quality room, makes this a very good deal. The hotel was airy, modern and clean. Don't be put-off by the 1970's type exterior architecture.[Less]