Had the Front Desk Attendant greeted with a smile and maintained a positive attitude, her inability to find my reservation would not have been an issue, things do happen!
At the Bistro, a
customer presenting a Buffet voucher and an A la carte customer should be treated with the same respect, courtesy and, yes, smile!
The bathtubs should be checked prior to signing off the "all ready for customer" ticket for each and every room. [Less]