Bed was very comfortable, since I was extrememly tired. Wish I could've stayed at the Holiday Inn express next door .[Less]
Great Business Experience
I stay at this hotel two to three times a month. Great hotel, and the staff is very caring.[Less]
Fun Kid Friendly
I stayed in the holidome for my daughters birthday. The hotel was definitely a fun, kid friendly environment. We specifically enjoyed the dj! As far as cleanliness, there is room for improvement. We[More] inspected our rooms prior to officially checking in to rule out some of the big issues named in several reviews we had read. While we did not find any bed bugs, (thank god) ,we did find dirty linen in two of the three rooms we booked. The house keepers promptly changed them out and both them and the front desk attendant Anna were very apologetic. The front desk attendant and all of the staff we came in contact with were very friendly and helpful and did the best they could do to acknowledge our issues and accommodate our needs. If they weren't so friendly and helpful I would of been very upset about the dirty linens in both rooms. My only other complaint outside of the need to be more clean is the fact that they are so strict with wristbands that I had to book 3 rooms to accommodate us.I was also not happy with the fact that the website advertises bonus treat points for booking the room yet the front desk didn't seem to know much about how to redeem them (I will be reaching out to IHG)[Less]
By Un pleasant
Flight Canceled O'Hare Airport Just completed a 16 hour flight from China, Crown Plaza was able to accommodate me with a much needed room, The restaurant was closed but the Bar Tender made me a Ham[More] Sandwich which I appreciated very, very much.[Less]
Friendly, comfortable and safe
The staff is friendly and helpful, the food is good.
The rooms are comfortable and clean.
Internet works very well throughout hotel[Less]
Comfortable Place to Stay on Business
This hotel had everything I needed for working out of town. The room as quite and comfortable and well set up to relax after working all day. The staff was excellent and friendly at all times.[Less]
Candelwood Suites in Waukegan has some of the best staff you'll find anywhere. From my first stay up until the very present, they have been genuinely friendly and welcoming.[Less]
Great Place to Stay!
As all Candlewood Suite Hotels are..Comfortable, Reasonable, Clean and safe with GREAT staff on hand when needed![Less]
Great people, great service, great place!
I have to say this place is awesome! The staff are always very sociable and friendly. They'll take good care of you! The rooms are great as well! I've had two studio rooms there and they've both been[More] very pleasant. Very spacious, great layout, comfortable beds, great TV, relaxing bathrooms...what's better than that? I'd recommend this to any friend or family member looking for a great and affordable place to stay! Thank you for an amazing experience Candlewood![Less]