We arrived at the hotel to find it pleasantly tucked away on a top of a hill, away from the bustle of the mall area. I was greeted at the desk by an incredibly professional operations manager, Milly.
When she went to check me in, we uncovered that there was a problem with my reservation. Rick, the GM had come in to cover a shift, was also at the desk and they both worked professionally to make sure I was comfortable. The hotel was oversold but they found me and my family the most beautiful room. The next morning I met two other polite and capable people at the front desk. The entire staff went above and beyond. The breakfast was lovely and the facilities clean and updated. I highly commend Rick and his staff. [Less]