A nice property for Manhattan. The staff is very friendly and helpful. The bed was exceptionally comfortable and the room was small to be expected but clean and modern. The breakfast area is too[More] small for volume of guests, so plan on having breakfast out if you want a nice quiet breakfast.[Less]
Nice bed, great staff but small room and very touristy!
Overall nice experience, however: breakfast was always packed with tourists (groups), and rooms are really tiny.[Less]
This hotel was in the perfect location for us, as frequent visitors to NY we've tried many locations previously. As the main purpose of our visit was theatre-going the short work to the majority of[More] theatres from this hotel was perfect.
Rooms are big for New York standards, and very comfortable.
The staff here were excellent-very friendly and always happy to have or simply have a conversation which really made a difference to the stay.[Less]
Clean and comfortable
Clean rooms and friendly/helpful staff. Great location just off the highway.[Less]
clean and comfortable
The room was clean and comfortable
The bed was comfortable with oversized pillows
Breakfast was very good for a hotel buffet[Less]
Good stopover in Staten Island.
By Florida Buzz
Good location, smallish rooms can be tight, great hotel staff, front desk, service people and especially the in the breakfast room.[Less]
Modern room and friendly staff. Wish I had been informed prior to my arrival that the hotel was under renovations. Pool and fitness room were not available. Breakfast area only had two table in the[More] small lobby area. Every time you get up to get coffee the front door of the hotel opened.[Less]
Recently renovated rooms!
You can count on Holiday Inn Express to provide excellent rooms that are clean and comfortable. Though this location was under renovations and many of the amenities were not in service the room was[More] new and clean and comfortable. The front dest was also very helpful and courteous. Once the construction/renovations are complete this will be an outstanding place to stay![Less]
stayed for 4 nights
overall experience was very good I always sleep well in HIE. since hotel is under renovations there are couple suggestions that I have: 1. when redoing bathrooms - celling's in the showers need more[More] attention, celling in the shower just don't match quality to all the other upgrades. 2. note to remodel project manager and of course hotel manager: - keep cleaner front desk/cafeteria and hallways, - it looks like contractors should organize working areas specially outside. it seemed like building materials were more spread out through parking lot for their convenience rather customer parking, - there are many doors that you can access hotel first floor to keep the first floor still clean and less construction traffic. thanks[Less]