Staff and service were excellent down to the to go breakfast since we had a very early flight.[Less]
I felt like home.
By Ellie from wonderland
Every thing about this hotel was great, specially the staff.
They were very caring and helpful.[Less]
The Frequent Traveler
I have had to go to New York quite often in the last 2 years and out of all the other places I have stayed this hotel out ranks them all!
I love the way I get treated like a VIP when I check in. If[More] I ask for something it gets brought to my room. If I need extra towels or toothpaste that's not a problem.
I never have to worry about my transportation needs when I land at the airport. They have a free shuttle that picks me up and drops me off. I can get free rides to the subway and I get dropped off and picked up at my favorite restaurant-The Park Side.[Less]
Great value and location, even better staff
I stayed here for two nights for work. The staff was very friendly at check-in. Room was nicely furnished and clean. Plenty of outlets for my computer/phone/etc. Can't stress how nice the staff is at[More] this property. I stay in hotel rooms 60 nights each year, not all with Holiday Inn, but after this experience, I will be staying with them more.[Less]
Excellent staff, well looked after
It was a brief 4 day stop over and we wanted to be in the Chelsea area. The hotel was perfectly placed, easy to get to and get around uptown or The Village (we never needed a cab). The staff were[More] amongst the best I've ever met, knowledgeable about the area and seemed genuinely happy to help. The restaurant seemed to be quite new, has no alcohol license and, on the only night we tried it, was completely empty yet the waiter was rude and unhelpful... there are enough restaurants within a 5 minute walk not to let it bother you. The room and the bathroom were a little small, but it's New York and floor space is at a premium. Overall though, I'd rather have great and helpful staff than a few extra square feet. We would definitely stay again if I ended to be in that area of NY.[Less]
IF YOU ARE LOOKING FOR A MODERATE PRICED HOTEL IN NYC THIS IS A GOOD CHOICE. THE STAFF IS FRIENDLY AND HELPFUL AND THE SECURITY LEVEL IS HIGH. IT IS A SMALL HOTEL AND DOES NOT OFFER LARGE EXTRAVAGANT[More] ROOMS BUT SINCE FEW PEOPLE STAY IN THEIR ROOMS WHILE IN THE CITY IT IS FINE FOR SLEEPING.
I STAY IN HOLIDAY EXPRESS QUITE OFTEN IN MEXICO AND HAVE NOT BEEN DISAPPOINTED.[Less]
CLEAN GREAT LOCATION
CLEAN GREAT LOCATION
IF YOU WANT EVERYTHING IN WALKING DISTANCE, STAY HERE[Less]
Convenient, clean and comfortable
I like staying at the Madison Sq. Garden Holiday Inn Express as it is convenient to get to from NY Penn station, clean and good value for money.[Less]
Great hotel in NYC
Had a great stay at this hotel. Good breakfast offerings, close to Madison Square Garden. Clean hotel with nearby parking. Comfortable beds.[Less]