this place was awesome for my group. easy checkin/out.
great upgrades when our original room wasn't ready. great hot breakie[Less]
This hotel is among the BEST that I have ever stayed. I will always come here when I go to Buffalo! I love the BIlls too! Thanks for a comfortable and welcoming stay!![Less]
Overall it is good. The neatness of common areas especially in the elevator and in front of the elevator to be improved[Less]
By The Davis's
Our stay was great, relaxing and the staff were very polite and attentive. I enjoyed the view of Niagara Falls as well. We honeymooned there and this hotel was a last minute change and to know that[More] as an IHG member, even booking at the last minute, I was treated as if I reserved prior.
The staff were excellent. I ate at Tony Roma's in the hotel, the server I had was excellent as well. I loved my big comfy bed!!! it was great for my shirt stay[Less]
Good location in Niagara Falls for the Falls and the Casino.[Less]
Front Desk Wonderful
I needed a toothbrush and i wanted to make a reservation for an upcoming stay and the young lady at the front desk with red hair was very helpful and pleasant.[Less]
A nicely appointed hotel in an excellent location,close to the mall and airport and quick highway access to downtown and other cultural points of interest. An amazing complimentary breakfast. Very[More] cool guest suites with a uber cool shower. I could live here! And the staff are great.[Less]
Couldn't ask for more
By papa georgio
First time staying at this location - we often stay at HIE when travelling as we like the continuity. The location has clean, bright rooms; we really liked the style of the bathrooms. The lounge /[More] dining area was very big and bright - breakfast was typical HIE fare. The pool, though smallish was awesome. The staff was friendly and attentive - what more could you ask for?[Less]