This stay was excellent. We used points for the stay and we're still treated like royalty. Got their way early for our check in. Gave our name and they perked right up. Yes sir we absolutely have a[More] room ready for you. Made several comments on our membership level. Set us up on the top floor, club level with key card restricted elevator access. Because it was a weekend the club lounge wasn't open and we were given drink/appetizer and breakfast vouchers. Got to room and it was nice. Bathroom appeared recently updated and had a nice walk in shower. Note room didn't have a tub so had we had kids wouldn't be the best. Room was excellent size and stay was amazingly quiet. Only two downsides, one sort of a big deal and the other just a simple mistake. The big one was the bed. Linens were great. Were clean and well appointed. But the bed was a rock. One of the most uncomfortable beds I've slept on. The other issue was a housekeeping member. We were dead asleep around midnight and hear a persistent knocking on the door. I get out of bed and answer and it is a staff asking if we called for another blanket. I'm sure he could see I was confused. Then he asked again. I could have done without this. If you are sending staff to a room at or around midnight please ensure they know exactly which room is anticipating them. But all in all stay was great. Staff was phenomenal. Restraint was excellent for breakfast and dinner. Room other than stiffness of bed was excellent. Location for the mall is second to none. We were in town for an Eagles game and drive to downtown from there was easy as well. Will definitely stay here ongoing for trips to Philly.[Less]
greta business stop
hiugn end hotel located close to mall for easy in-out meetings[Less]
As a destination for a business conference, the experience was great in every way. I'll be happy to return if the conference returns to this location.[Less]
No free breakfast puts this location behind other area options.[Less]
This was a stop on a longer road trip and it met our needs well. The first room I was given was very warm and the A/C wouldn't kick on. A technician was sent within 5 minutes of my call who said he[More] reset the compressor so it would kick on. It didn't seem to me that it had, but we headed off to dinner under the assumption it had. When we returned the room was warmer than when we heft. One call to the desk to inform them resulted in an immediate room change and all was well.[Less]
When I walk through the door of my hotel room for the first time, and I can keep right on walking for ten steps without bumping into the far wall, I know that I am in a graciously arranged room[More] instead of a boxy little motel room. Ahhh.
I can sit at the desk and focus on my work without my wife's favorite TV show flashing in my peripheral vision, because there is generous distance between the desk and the TV.
A refrigerator in the room doesn't just keep our drinks cold while we are in the room, but also makes sure that the food with which we travel will stay fresh and check-out with us pre-cooled.
The rim-lighted picture window mirror in the bathroom gives us Hollywood studio quality lighting for perfect grooming before venturing out to the world.
Both night and morning staff members were very receptive, friendly and helpful. I shall make it a point of coming here on future trips to Lancaster.[Less]
Nice, clean, good value
Hotel was nothing special, but had a large clean room, was inexpensive, helpful staff, everything worked as advertised. Definitely a solid choice.[Less]
Good place to stay...safe and clean.......Good breakfast menu[Less]
By homecoming dad
the hotel manager was very friendly and knowledgeable about the area. We appreciated the complimentary breakfast[Less]