We stayed on a recent trip to Disneyland and didn't know if there would be an issue with having a late to next day (technically) check-in so I called and spoke to Akul who insured me that our room
would be held and not to worry. That stress was lifted off our shoulders and we had a great trip.
On the flip side, we do have a big family and the amount of towels did not accommodate our needs without having to call for additional. Though, that's not such a big deal, because the rooms are supplied with a standard amount of supplies but perhaps consideration should be taken to prevent these types of situations.
Overall experience was excellent! [Less]