It was the best weekend and your hotel is magnificent and we shall be back.[Less]
luxury as usual
By Walker fam
We stayed 2 nights using our weekend certificate, this allowed us to upgrade knowing we were only paying for one night. At first only one weekend was available to us when I was looking at dates 8[More] weeks in advance. I contacted the hotel directly and the service manager kindly made a room available, even including a roll a way in the price. Our junior suite was huge, easily two rollaways could have fitted without touching any of the other furnishings. (if travelling with children ask for this room directly) The window aspect is down the laneway but this made the room incredibly quiet. The hotel atrium is, as always, visually stunning. Breakfast was filling and fresh and our server Sanjay was lovely, all the staff are.
Looking forward to our next stay.[Less]
Well finished rooms with helpful staff
By Its Business Time
I stay here regularly for business and find the rooms are finished to a very high standard and are very comfortable. The staff are always very helpful and any minor issue are fixed immediately.
The[More] location in Melbourne makes it great for accessing businesses in the CBD and a little shopping on the side.[Less]
Always a pleasure
By Tom B B
Always very friendly staff, great room, excellent location[Less]
Excellent customer service
I am a frequent stayer at IHG hotels around the world. I have spent many nights at the Crowne Plaza Melbourne. I must complement the team on their customer service on this specific occasion. Firstly,[More] I was met by Grace on check-in who was extremely professional and conducted the best check-in experience I’ve ever had. While others will read the profile and still ask questions, Grace read ahead of the information and confirmed my preferences, with statements instead of questions, making the experience much better for me. Likewise on check-out, I was served by Holly who was again very professional. However, on noticing that I had not used my free drink voucher during my stay Holly asked me if I would like a coffee to go. This consideration was over and above the usual service I receive at hotels globally. Finally, and as usual for the last number of years that I’ve known him, Stan provides that warm welcoming greeting by name and excellent customer service as the Concierge on arrival. The customer service I received during this stay was second to none. Thank you Grace, Holly and Stan.[Less]
Great staff, great location, really good breakfasts!
Always feel like the staff remember you and make you feel welcome.[Less]
All of the staff are friendly and helpful. The beds were a little on the hard side for me and the pillows were also hard and lumpy. The bar could also do with more variation on their beers. The[More] restaurant meals were very good and also a reasonable range of wines available. The overall stay was good.[Less]
By RAMNIK CHAWLA
EXCELLENT LOCATION,VALUE FOR MONEY,VERY NICE STAFF[Less]
Great hotel in CBD
My husband and I stayed here for the weekend while attending an event at Etihad Stadium. It was the ideal location and brilliant value for money. The room was clean, comfortable and surprisingly[More] quiet given the location. Staff were extremely friendly and happy to help whenever needed. Would definitely stay here again over more expensive hotel chains.[Less]