We had a most enjoyable stay and would highly recommend the hotel.[Less]
It was the best weekend and your hotel is magnificent and we shall be back.[Less]
luxury as usual
By Walker fam
We stayed 2 nights using our weekend certificate, this allowed us to upgrade knowing we were only paying for one night. At first only one weekend was available to us when I was looking at dates 8[More] weeks in advance. I contacted the hotel directly and the service manager kindly made a room available, even including a roll a way in the price. Our junior suite was huge, easily two rollaways could have fitted without touching any of the other furnishings. (if travelling with children ask for this room directly) The window aspect is down the laneway but this made the room incredibly quiet. The hotel atrium is, as always, visually stunning. Breakfast was filling and fresh and our server Sanjay was lovely, all the staff are.
Looking forward to our next stay.[Less]
Extremely quiet and convenient.
Very efficient and seamless check-in and check-out. Rooms very clean, modern and well presented. Staff were brilliant: service and attitude of the highest calibre!!
I would definitely recommend a[More] stay at this hotel for either business of pre/post flight from Tullamarine.[Less]
Friendly welcome and great service. Some of the corridors were a it freed around the edges but the room was fine. Excellent room service.[Less]
Holiday Inn Melbourn Airport
Very close to airport. Able to walk back to hotel from Car Hire spot. Staff very helpful in making arrangements to change my reservation so I could go to Sydney a day early. Staff very informative.[More] Members get free Wi-Fi.[Less]
Always a pleasure
By Tom B B
Always very friendly staff, great room, excellent location[Less]
Excellent customer service
I am a frequent stayer at IHG hotels around the world. I have spent many nights at the Crowne Plaza Melbourne. I must complement the team on their customer service on this specific occasion. Firstly,[More] I was met by Grace on check-in who was extremely professional and conducted the best check-in experience I’ve ever had. While others will read the profile and still ask questions, Grace read ahead of the information and confirmed my preferences, with statements instead of questions, making the experience much better for me. Likewise on check-out, I was served by Holly who was again very professional. However, on noticing that I had not used my free drink voucher during my stay Holly asked me if I would like a coffee to go. This consideration was over and above the usual service I receive at hotels globally. Finally, and as usual for the last number of years that I’ve known him, Stan provides that warm welcoming greeting by name and excellent customer service as the Concierge on arrival. The customer service I received during this stay was second to none. Thank you Grace, Holly and Stan.[Less]
Great staff, great location, really good breakfasts!
Always feel like the staff remember you and make you feel welcome.[Less]