Great stay, love breakfast there and 2nd floor restaurant. Staff are friendly and helpful.[Less]
Stay in Chengdu
Could not cope with the large exhibition taking place for guests who were not going to the exhibition but working elsewhere[Less]
Everything was good
Everything was good. Incredibly helpful and friendly staff.[Less]
Nice hotel and good service
This is a new hotel and everything is nice. Liked it.[Less]
By My Harry
The Crowne Plaza Chengdu West is unquestionably a very impressive new hotel. From the moment you enter the majestic entrance lobby it's easy to see that the design is both stylish and elegant. It's[More] luxurious and yet still manages to incorporate the warm cultural influences of China.
However, what makes the hotel stand out from others in memory is definitely the staff. Every single staff member I dealt with during my stay were curtious, super friendly and always very helpful. They made the trip extra special for me.[Less]
awesome team of service staff in the lounge
I use the lounge very often n the girls here already know my likes n dislikes. They try to meet my preferences n needs. Always going the extra mile and giving the whole experience a personal touch.[Less]
Between Airport and City
Friendly Staff, but only a few can really talk and understand english. Direct at second ring its allways some noise but with closed windows its ok: Also the price is nice;-)[Less]
2nd visit - better but shows inconsistency
My 2nd stay within 2 weeks.
Was arranged a non-smoking floor which is good.
But smoking is not really enforced. Smoke smells lingering around the whole floor and room.
Room cleanliness is[More] better this round.
Toilet hygiene still not up to expectation.
Was properly greeted
Member's benefit explained, free soft drink offered.
Concierge still non-existence.
Overall a better stay compared to the earlier stay.[Less]
Excellent service at this hotel
By SW Tang
The front desk staff are very pleasant and polite. Hotel room is clean and comfortable. Will return and stay there again! Excellent services.[Less]