first night I went to buffet on 5th floor, the waiters welcomed me in a very professional manner and provided very good service, one of them, pity i don't know her name, she showed strong flexibility[More] when serving guests which i think it's crucial for luxury hotels as 100% sticking to rules will more or less dissatisfy some guests. Room is beyond my expectation, the only problem is the Bose is too old to support bluetooth and iphone 6, i have to spend the nights without music. Gym equipment should be added more as well. But overall i'm quite satisfied with this experience.[Less]
the nice hotel exceeds my expectation. when i first checked in, the room wasn't ready. so the receptionist offered me drinks in the lobby bar. after half an hour, the room was still not ready, they[More] upgraded me to VIP room with lake view at 16th floor. the room was really nice and comfortable. My 20 months boy really liked and didn't want to leave the room. when we returned from west lake, there was some fruits and wine in my room from the hotel as a gift.
overall , i really like this hotel and will stay in my next trip.[Less]
It's a stunning hotel with a great staff, underwhelming bar and/or entertainment options.[Less]
Comfortable and affordable
I've stayed at this hotel multiple times and the service and quality of the rooms has been consistently excellent. The hotel is also walking distance from a beautiful shopping mall. I travel for[More] business and the rooms are quiet, well lighted and the internet speed is good.[Less]
Very nice Family friendly Hotel
The in room washer/dryer is a big plus and hard to find in China.
Service is great too. IHG member upgrade with no problem.
Will stay again for sure.[Less]
Staff went out of their way to help and upgraded me to a business suite. No extra charge.[Less]
at night can't sleep well.. cause too noise..
-construction too noise[Less]
Not bad stay
Room are okay, except some toilet issue, which was managed by staff efficiently.[Less]
By Y Meng
Attentive and helpful staff, all of them. Thank you for making our stay enjoyable.[Less]