I've stayed at this hotel multiple times and the service and quality of the rooms has been consistently excellent. The hotel is also walking distance from a beautiful shopping mall. I travel for[More] business and the rooms are quiet, well lighted and the internet speed is good.[Less]
Very nice Family friendly Hotel
The in room washer/dryer is a big plus and hard to find in China.
Service is great too. IHG member upgrade with no problem.
Will stay again for sure.[Less]
Staff went out of their way to help and upgraded me to a business suite. No extra charge.[Less]
Always great service
Always enjoying staying at your hotel.
Staff are always friendly & helpful[Less]
Check in and Relax
Efficient and friendly check in/out service, made my decision easy to plan a return visit in the next few weeks for business travel.
- After check in you can relax in the comforts of the room or[More] enjoy a nice cool drink at the lounge were the entertainment is awesome. Great sounds and good conversations top the evening activity after a busy day. Whether at the bar or relaxing in the comfortable lounge chair it's easy to unwind.
- Full relaxation after a long day was enjoyable in a clean quiet room with fresh towels, toiletries and large shower.
Check out service was as equally efficient, allowing me to voice out another "see you all later"..
There's Starbucks and various other restaurants offering many types of cuisine close by for a delightful dining experience.[Less]
so grateful for welcoming staff , during our recent holiday in China , where this is not common . Woderful spacious rooms and fantastic gardens[Less]
Absolutely wonderful hotel!
This hotel and staff is truly amazing! If your looking to just relax then call this hotel home for the weekend! The lake side location is quiet yet just minutes from Hangzhou. Managment is extremely[More] attentive and the food presentation and preparation reminds me of home. Great job guys![Less]
Great service and super comfortable bed.
Our stay at the Crowne Plaza in Hangzhou was a delight. The service was first rate, the room clean and comfortable.
Usually, when I sleep in a hotel or motel, the beds feel very comfortable but I[More] wake up through the night with severe back ache but I slept exceptionally well on both nights here and would thoroughly recommend the hotel.[Less]