first night I went to buffet on 5th floor, the waiters welcomed me in a very professional manner and provided very good service, one of them, pity i don't know her name, she showed strong flexibility[More] when serving guests which i think it's crucial for luxury hotels as 100% sticking to rules will more or less dissatisfy some guests. Room is beyond my expectation, the only problem is the Bose is too old to support bluetooth and iphone 6, i have to spend the nights without music. Gym equipment should be added more as well. But overall i'm quite satisfied with this experience.[Less]
the nice hotel exceeds my expectation. when i first checked in, the room wasn't ready. so the receptionist offered me drinks in the lobby bar. after half an hour, the room was still not ready, they[More] upgraded me to VIP room with lake view at 16th floor. the room was really nice and comfortable. My 20 months boy really liked and didn't want to leave the room. when we returned from west lake, there was some fruits and wine in my room from the hotel as a gift.
overall , i really like this hotel and will stay in my next trip.[Less]
It's a stunning hotel with a great staff, underwhelming bar and/or entertainment options.[Less]
at night can't sleep well.. cause too noise..
-construction too noise[Less]
Not bad stay
Room are okay, except some toilet issue, which was managed by staff efficiently.[Less]
By Y Meng
Attentive and helpful staff, all of them. Thank you for making our stay enjoyable.[Less]
Friendly front desk staff and room cleaning staff;
very quiet environment, nice room
good selection of breakfast items
It overall is a good place to have a rest in a busy city, but the price is a[More] little higher than expected in a city like Hangzhou, so the value is not very attractive.[Less]
as usual excellent
Holiday Inn garanties good value for Price. excellent coffee and breakfast with western choice. Bus 118 takes you to Western Lake. Airport bus leaves you Close to Hotel. far to railway Station[More] (50min. 45Y)[Less]
Polite and helpful hotel staff. Very comfortable sleep.
By Marc Chua
Being a regular guest at this property, I am happy that the staff remembers me and can also expect a good stay and good sleep.[Less]