This was the first time I have stayed at this hotel and it is a lovely and unique hotel, it is very nicely laid out with a superb reception area to which we were warmly welcomed by the duty manager
and Dorian. This Crowne Plaza hotel in Lyon is one of if not the very best CP for service and facilities that I have ever been to. They have achieved and ticked every single box and then gone beyond. Under the fine general Management of Mr. Duc you get a real sense of a finely run hotel in every sense, where the staff are proud and happy to be working, a hotel that every little detail has been covered and simply put it was all Magnificent. Central in the foyer are lifts and to the right a lovely restaurant. I was later to discover a well supplied Club Lounge on the top floor to pinacle a very good offering of facilities.
It is a good honest Hotel if you have an issue let the wonderful staff on the front desk know and I am sure that it would be resolved, such is there guest relations attitude it is par excellence and all the staff are so lovely. I had no issue but believe this is what would occur such is the pure sense that everything is in no way a problem. They have won awards for their service and IHG Guest Love award, given in Europe for best guest satisfaction, well, it is truely deserved.
The rooms are very nice, mine was especially lovely, as a Spire Elite Ambassador of IHG I was given some marvelous treats, and some clever marketing items that I had never seen at other Crowne Plazas, they are very practical and now used and treasured, a travel clock and a very much needed leather cased shoe shine kit. I'm not saying everyone gets these, but someone is behind all this, branding and marketing which is the mark of a very good hotel. The beds are like sleeping on a Plush cloud, and another treat which I have never found at another Crowne Plaza hotel, but only in a few high end hotels in London is that they use Molton Brown of London, Ylang-Ylang amenities, one of my personal favourite brands and a pleasurable surprise to find here.
Again one gets the sense the owners have said we have a Crowne Plaza, but make it in every way possible as close to the very best five star hotel it can be, and they have achieved this. Officially certain criteria is required to be a five star hotel, but in my book this may as well be. The rooms have everything you might need, most have good views. An ambient temperature is kept by a very good air conditioning, the rooms are very clean and well kept by an efficient house keeping, with the rooms made up brilliantly everyday. The curtains in the room are block out, so a sleep in is possible. A fresh red rose in the bathroom was a lovely touch.
In the evening I had dinner with guests in the restaurant they where all impressed, my vegetarian traveling companion also commented that the meal he had was the Very Best he had had in all our French hotel stays. Along with drinks in the bar which was very relaxing. The club lounge or restaurant is great for breakfast and has a Excellent buffet selection with a vast range, There are some superb staff working here.
I would be amiss not to mention some wonderful assistance I received from the duty manager, I was late returning my car rental, and the manager offered to send a staff member with me. Ultimately, he, programming my GPS was all I needed but I thought it a kind and generous offer. I'd like to thank all the wonderful team, you made a to brief stop over stay one of the very best with your amazing attention to detail and the finer things that make a hotel Great.
I highly recommend this hotel if your in Lyon for the business person or tourist it is ideal. It is run as a five star hotel but not at all priced that way. I look forward to seeing you all again soon. [Less]