My membership was not recognized and there was no added value even after presenting the card
In addition, I had to wait for my room to be ready instead of offering another room or upgrade
Not an[More] enjoyable membership experience[Less]
great duty manager
the weekend I stayed at the hotel was my second time and the reason u chose this place its 5 star apartments, fast check in & check out , value & location as well
we arrived late at night and we[More] were tired .. I booked for 2 bedroom apartment went to the room and found a DEAD cockroach I called the reception making sure that this room was managed by the house keeping because the atmosphere of the room didn't give me the feeling that it was clean. anyways Mr. Geroge the night duty manager of that day he called personally and apologies and made a quick and smooth transition and he upgraded the apartment to 3 bedroom apartment with a nice view. I really respect his way of managing the issue not only with the upgrade but with the treatment and the next day he called to make sure that everything is ok and if we need anything
on the other hand, Mr. Rubaya the receptionist he came to move us to the new apartment he asked me to pay an extra 40 dhs which is the tourist fees which I already paid it when I check in and he was like oh no its okey if u want to pay now or its on us I was like it was not my mistake. I told him will pay it when I will check out coz I felt there is something wrong when he asked me to pay him directly the 40 dhs on the check out day I went to the reception and I asked if there is anything I should pay they said no everything is covered and the tourist fee was covered from their side.[Less]
Not happy staff
You need to check the management of this hotel as most of the staff seems not enjoying what there are doingat all[Less]
I visited this hotel recently, staff was courteous. Food was excellent and very easy to access the highway.[Less]
In every year, I prefer to stay in this hotel along with my friends from Europe.
They liked this hotel and also become a part of our business place that we can attend forums or exhibitions.
This[More] will continue every year due to nice service they found from the hotel staff.
Great room and outstanding breakfast
A very good hotel and great value for the money. I will definitely stay at this hotel on my next business or personal trip to Dubai.[Less]
Excellent hotel and supporting staff, with good location to down toen and shopping mall etc[Less]
Amazing ambience, comfortable stay. Luxury and class
Amazing hotel, second stay. The environment and ambience of the hotel just makes it more magical and memorable. Food is excellent, rooms are comfortable. Only issue this time was due to some[More] construction noise which can wake you up early in the morning. Otherwise excellent hotel.[Less]
A Great Stay
The Intercontinental Festival City is a luxurious, modern hotel with excellent amenities and superb staff.[Less]