Extremely friendly and helpful staff. Hot food served until late so I could still get a dinner when I came in. The shuttle bus service to the airport is brilliant as well. Rooms were lovely and very[More] comfortable and nice and quiet too.[Less]
Great service and friendly staff.
Used hotel this week on the park, stay and go option but did park, go then stayed for one night after holiday as we were using the nearby airport and had a late return flight. Room was clean,[More] comfortable and excellent service from helpful, friendly staff - no problems with the free shuttle bus service too. Would definitely stay again if flying from airport on early/late flight.[Less]
Staff were very friendly while remaining professional. Arranged for bus to come and fetch us from airport late at night. Our car would not start when we were leaving so they invited us back into[More] hotel for coffee while we waited for RAC[Less]
The Staff are The Best
My wife and I travelled down from Chester to attend an Engagement party about 30mins away in Risca. I love the location of this hotel, so convenient. Only down side is they really do need a bigger[More] car park. Great welcome at reception, very helpful and informative and gave us a city map with directions to a store we needed to visit. The room was very comfortable and clean. Huge bed! Slept well too. Had nice Guinness in bar and huge coffee, both very good and for hotel prices not over the top really. The breakfast was very good and the pancake maker is just brilliant. The restaurant staff were so attentive and thorough but friendly too. Want to visit again if we can. What makes this hotel is the staff who are just so friendly and helpful. It doesn't matter how good the hotel is without this vital ingredient.[Less]
Centrally located hotel, easy access to all amenieties.
All the staff are,at all times, helpful, courteous and pleasant. A wonderful place to stay to explore Cardiff and Cardiff Bay.
Looking forward[More] to the next visit.
Food and Internet
Food quality at dinner is variable and overpriced.
Breakfast items were not replenished quickly enough at busy times
Free internet access for IHG member was not offered.[Less]
Good Hotel in Newport
Nice Hotel, convenient to Motorway, friendly staff, good place to stay to explore South Wales and conveniently placed for Cardiff West Wards or going up towards Gloucester[Less]
Best Holiday inn experience
I have stayed in many hotels around the world including a 6 star in Australia but this is a well organised and run hotel with very friendly, helpful staff from the reception to the waitresses to the[More] buffet.
Only one person was a bit glum (girl on the bar but we all have our bad days) but happy to recommend this hotel for the all round organisation and welcoming staff!
enjoyable business trip
very good restaurant staff and relaxing stay near to the city centre[Less]