I use this hotel regularly and think it is great value for money. The staff are all very friendly and polite. Unfortunately this time I got a single bed in a twin room which was extremely[More] uncomfortable. But everything else was fine[Less]
IHG Platinum Traveller
By Steve M platinum member
Another great stay at the hotel which has a good all round amenities. The gym is ok (please do something with the tv . music.). Staff on reception all very welcoming food ok but revamp the menu[More] although ok it doesn't serve the traveler who is trying to keep fit!! The staff are very welcoming and the breakfasts are great. If your in the area i would definitely recommend.[Less]
Super Excec Rooms
By Clive iHG
Excellent room and the best I have stayed at in the UK.[Less]
The breakfast menu was very boring. Staff not prepared to alter menu for personal request eg. fried eggs instead of the scrambled eggs. Same sausages every day.[Less]
Convenient Location, Great Staff
I typically stay here a couple of times a month, and the experience is really lifted by the staff who are consistently cheery, helpful and friendly.
This hotel is great for heading into the city for[More] the evening, although for Broad Street you may have to walk a bit. Ideal if you're working in or around Colmore Square, or for travel to Snow Hill Station.
Rooms are always clean and spacious, TV channel choice good and the gym (free) is handy and sufficient for short stops.
Bar is okay with a reasonable choice of drinks, for me I'd prefer to see more choices for a cooked breakfast, but there is plenty of toast, cereal, etc for the "non-cooked" option.
Overall a good hotel that makes up for having to work away from home.[Less]
Great service & great view
The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to[More] eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.[Less]
Problem free week
By Eggie 2
Was away on business so just need a comfy bed, early breakfast, good internet access and the ability to have a pint once I am finished for the day ..... The hotel met all these criteria[Less]
Good quality room and great service
Staff were very helpful, the room was a good quality and very clean. Food choice and quality could be approved upon.[Less]
I was expecting a basic room and service. Instead the room was comfortable and cleverly designed e.g. no drawers to forget things in and lots of power connections.
Breakfast was efficient and the[More] evening meals in the bar were good.[Less]