Staff will always try to do their best to help you at all times.[Less]
Superb hotel with fabulous rooms
Attractive hotel with larger standard rooms than in any other Holiday Inn in which we have stayed. Rooms are very well furnished (in terms of quality and function) - much better than would be[More] expected for a Holiday Inn, free parking and good food. Friendly and helpful staff and internet available.
Bed and pillows superb, but sleep compromised by high room temperature. Didn't realise air conditioning worked until far too late. Most hotels seem to switch it off well before November, so didn't think of trying it until morning! High winds outside made open windows an unpleasant experience, but that's not the hotel's fault.
Didn't want to leave.
What more do you want?[Less]
Holiday Inn Hemel
Great stay, plenty of parking a fast check in with a receptionist who took the time to make sure everything was as it should be. A nice bar area to socialise in with colleagues. thanks[Less]
Gorgeous gem of a London hotel - superb staff
This was a real find, recommended by a friend. We always choose to stay here whenever we are in London. It is a lovely boutique-style hotel, extremely professionally run, yet intimate and friendly.[More] The staff always greet you with a smile and recognise you, even if it's been quite some time since the last visit. They always go the extra mile to help and you don't ever feel you are part of a corporate organisation. The decor is lovely and quirky, the rooms are very clean and the beds comfortable. Location is superb, with Earls Court underground station just a 2 minute walk away and a great choice of shops eg. Marks[Less]
Excellent all round hotel and convenient for tube with the immediate neighbourhood very quiet.[Less]
Just like most hotel rooms in London, the rooms are not very large, but they are comfortable. The staff is great, rooms and property are super clean and there are so many amazing dining options[More] within walking distance of the hotel. Just steps away from the Tube- you can even walk to the V[Less]
Relatively great hotel
In an ideal location, next to the train station. Clean rooms, lovely staff, perfect place to just lay your head for the night.[Less]
My disappointment was the food. Having seen on the menu that there was 'Hand Battered salt and vinegar' fish. I ordered this and was served with deep fried frozen bread crumbed 'fish'. I told the[More] male member of staff when he served the bread crumbed fish that I was disappointed and had expected the salt and vinegar hand battered fish and he offered to get me some vinegar. When I went to get another drink the staff there asked how it was and I explained the same but they didn't seem to bothered. The staff then avoided us and didn't clear the table until we had left. The redeeming factor was the duty manager in the morning, when I mentioned to the receptionist that out meal was spoilt and my wife doesn't like upset when eating and this had caused us an argument as I had mentioned the food issues. I did not eat my fish with breadcrumbs and the staff noticed it was sitting there for thirty minutes or more and didn't ask if there was a problem with the food! Surely there is an issue here with Trade descriptions!![Less]
Comfortable and Secure
Overall experience was good. It would be good if we can have a small refrigerator and microwave in the room.[Less]