We love coming to Holiday Inn Express, whenever we travel!
Our stay with Hi Express are mostly consistent and enjoyable.
However, we encountered a few things that made our stay in Flagstaff a
little less than.
Our air conditioner was very noisy for most of the night and made getting to sleep difficult.
Our room was close to the elevator and the noise from it made it difficult to sleep, as well.
Because we are IHG Reward Members, I requested a later check-out at 2pm, from the front desk, the evening we arrived.
Unfortunately, the staff that approved of our late check-out, when we arrived, in the evening, didn't notify the morning staff about our 2pm. check-out; so there
was some confusion, concerning our departure time.
Suzy Johnson [Less]