So given this was a wedding we were engaging with the GM Todd and his team from about 9-12 months out from our March 2016 wedding in San Clemente.
Aside from using a lot of old school methods of
communication including facy, they were mostly very responsive and we customized a package for ourselves and our guests that included a very flexible room block, upgrades for us, a tailored (paid) brunch post wedding day, welcome bags at reception for guests and other little things along the way. There were bumps both during planning and during stay but these were largely minor and would probably happen in any larger type event situation.
Overall the location is excellent for a San Clemente based wedding and parking is great to have given the location, The jacuzzi rooms are a nice touch and the views from beach facing rooms are great with sunset and water in distance. Although the Interstate facing rooms are not so good and the noise from them is not great. The fitness room also leaves a lot to be desired with 3 machines and generally a stinky environment.
Providing afternoon snacks in lobby area at different times is a nice touch and the staff as a group were very accommodating to us and our party. It was something that is very helpful given the nature of a wedding type event and a lot of guests from all over the world.
Overall would recommend this location strongly and ensure you engage with the team early on planning your event. [Less]