We had a very comfortable stay in our two bedroom suite! I loved the beds and pillows.....best ever![Less]
I had a nice stay
By Some Man
Very uneventful in a good way. The room was cute and had everything i needed. I enjoyed the stay and might return. One person working the front desk was very helpful for a restaurant recommendation,[More] another person was no help at all. It felt more private than the Holiday Inn up the street but i don't know why. Holiday Inn is excellent too, but has a better breakfast than the cupboard. The cupboard at Candlewoods has mostly junk food and i had to go to the local diner for breakfast. I only got Juice and Peanuts from the cupboard.[Less]
Our third visit to Candlewood Suites, Windsor Locks. We like the two room suite when traveling with teen daughter and one of her friends. Unfortunately this time we did not get a room with a door[More] between rooms.
Overall a good value[Less]
Restaurant staff is not trained. Placed a drink order with a waitress that did not write anything down. Was delivered a drink that was not what I ordered. Bartender was mortified that she did not[More] receive an accurate drink order.
Same waitress delivered soup that was not hot. It was sent back and re-delivered with no perceptible change in temperature. Waitress's excuse was that to heat up the soup required a microwave.[Less]
Overall my stay was excellent. Hotel staff were very attentive and friendly.I would recommend staying to other business associates.Thank you for a comfortable stay.[Less]
What matter the most
Staff that cares and strive to provide a great service is the strength of this location.
The only thing that I would complain is how loud the AC system is in the room.[Less]
Let's call it HOLIDAY HOME instead of INN
By A relaxed guest
This was my 18th year with my daughter at the Holiday Inn, East Hartford attending the Women of Faith Conference. We found this Hotel easy to get to and return to the main roads going home, plus[More] enjoyed the walk over the highway to the Civic Center. Arriving we were greeted like family by a very friendly front desk staff. When looking for a snack one night, they opened the store so we could get popcorn which we were able to pop there, and then take to our room. We always found the rooms clean and neat, plus the beds very comfortable with just enough covers to be cozy, and the bath sufficient in size to bathe and make up. The buffet breakfast had everything you could want, the dining room was efficiently bussed, and we were seated promptly which gave us ample time to eat and get to our conference on time. It was comfortable like home.[Less]
Great hotel and employees!
By MC Hotel Stayer
Would highly recommend this location. Clean, safe and updated interior. Front desk employee were welcoming and pleasant.[Less]
convenient and comfortable
Very convenient, easy walk to downtown for our conference at the XL center. Lovely hotel, yummy breakfast with lots of selections.[Less]