Philly was my transit point and my airline cancelled the flight, so had to stay in Philly. To my shock and surprise, could not find any hotels in 5 miles radius. Unsurprisingly airline did nothing to
I resorted to the IHG app, which found me this Crowne Plaza in Cherry Hill 11 miles away at a reasonable price on a busy night.
I wasn't expecting nothing other than hitting the sack but upon reaching the hotel, it was a pleasant surprise. This was a huge property with a dedicated concierge floor for IHG members.
The best part was in the morning. Upon checking out at 5.30 am, I realized the concierge breakfast wasnt open so went to the restaurant to have breakfast. Fatmir at the restaurant realized I was a IHG platinum member and proactively reached out to the Front Desk Manager to get me a voucher so I don't have to pay.
The gesture by Fatmir that too a proactive one, was touching and filled me with warmth. I will return any day to this facility. It is about $25 Uber ride from airport but well worth it considering the quality / price of this hotel. [Less]