The staff is very friendly, the hotel is clean, and the rooms are very relaxing. Overall, we had a nice stay.[Less]
Great service and bed
The stay was up to a great standard .Staff were helpful apart from breakfast ,there could have been more information given for outside things to visit and food to buy .
There could be a better room[More] to stor the bags whyle waiting to catch the plain .
The vending machines are in the wrong place should be down stairs and fully stocked .[Less]
short stay following long flight. reasonable experience.[Less]
By WHERE'S WALDO
The location was an extremely short walk to American Airlines Arena. The shopping across the street was awesome. The hotel restaurant has a good dinner menu, unfortunately we could not get staff to[More] seat us. It appeared that the dinner staff had to to everything including bus the tables. Which left no one to handle patrons arriving to dine. We left as did 6 other couples we all went across the street to the marketplace.
The entrance of the hotel was clean and inviting as was the staff. The hotel does have security![Less]
This hotel was across from the Port and the Bayside Market. The lobby was very appealing and the rooms were clean. We arrived at 9:30pm and tried to order Room Service. It took 4 tries of calling the[More] extension and finally going through the front desk before anybody answered the phone. The food was good but not spectacular. The staff at the front desk were very friendly and helpful.[Less]
Airport stop over
Very handy for both airport and port of Miami with added advantage of close proximity to bayside.[Less]
outstanding PERSONALIZED service from Management
I felt as if I was the only guest that mattered. Staff went above and beyond to get a product that wasn't available on site[Less]
Stayed one night and LOVE IT!
We love HIE because they always feel like you are home when you walk in the door. This location is very clean and quiet. There was a lot of stuff to do and eat around the area and the staff gave us[More] all the insider information. The staff could not have been more accommodating and friendly. Consistently top notch for the price!![Less]
Great Breakfast and Great Service
We stayed for a couple of nights to be closer to family for a wedding weekend. A great stay with clean rooms and public areas and great breakfast included each morning.[Less]