After picking up my luggage, I called the hotel for the shuttle. They told me the meeting place and upon getting there, the shuttle showed up immediately. I know it was a coincidence, but it was
the shortest I have ever waited for a hotel shuttle. No early check-in, left our luggage in their locked room and went across the street for lunch. There was no tracking of any kind for the luggage we left. If people were dishonest, they could easily pretend to have left our luggage and walk away with them.
We got a queen bed room instead of the two double bed room we booked. When the nice front desk female employee noticed this mistake, she called the room and offered to change. When I went down to front desk to request a change, the male employee said there is no room to change. I think he just didn't want to bother and said that to get rid of me. [Less]