I had just come from another hotel who messed up my reservations and weren't able to accommodate me late at night. I showed up at the Holiday Inn and was greeted by a friendly face, who assured me
of the room available and got me checked in promptly. In the room, there was a note left from the hotel with little chocolates and info about the property. There were earplugs provided next to the bed in case the city noises were too much. The bathroom toiletries included a sewing kit, a shoe shine sponge, and personal grooming kit aside from the usual shampoo and soap. I wasn't looking for much when I checked in here, but compared to the hotel I had just come from, this was much appreciated.
Each morning the staff greeted me as I left the lobby, and each evening they welcomed me back into the hotel. Parking is right out in front, which eased my mind of parking a car in the city. The service here outdid other hotels I've stayed at in other cities, and certainly outshines the hotel I had originally planned to stay at for my Chicago trip. [Less]