My trip was not a pleasant one from the start, I was visiting my former hometown of Chicago for cancer treatment. It just so happens that my specialist/radiation oncologist and Center for Cancer
Research is right next door to the prestigious InterContinental Hotel. Upon my first visit just for a consultation, the InterContinental were not only welcoming in parking our car for us in their garage but also, with a simple phone call, returning it directly in front of the Cancer Research Center after my appt so that we wouldn't need to even to walk to the hotel. They not only PAID for our parking...they brought our car to us and opened the doors, treating us carefully and with kindness. Even the valet were so comforting in the way that they made us feel like a welcomed guest...not a burden.Even though we weren't even staying at the the hotel that night.
As someone who is fighting a long, agonizing battle for my life and facing such heavy life-changing treatment, my emotions are always at war between hopelessness and optimism. Cyberknife, my treatment providers, gave me hope when I consulted with them and scheduled my treatment. And the Intercontinental valet, just that one little brush with their service and kindness, made me want to stay the night after my treatment because I knew that I would be in great hands after such an exhausting day. I wanted to stay there and nowhere else, I immediately felt loyal. The discount between Cyberknife and the Hotel was a plus, but I would've stayed regardless as they were so unbelievably kind from our first meeting. I felt fragile even entering the experience, and checking into the hotel after treatment felt like receiving a really long-overdue hug.
The room was immaculate, beautiful, spacious, and awesomely customized to my specifications. Everything not only met my expectations but exceeded them by 100-fold. My mother, who accompanied me on this hard journey, and I had the best night's sleep we've had in years. It wasn't the free robes, the beautifully-designed decor, the easy access to everything we needed, or even the beautiful and impossibly comfortable beds..... it was a sense of security and the knowing that we were valued as people, as guests, as individuals with special needs and the constant offering of support and assistance...we knew we were in good hands and we slept so easy that night. It was soooo hard to leave and check out. We wanted to just stay forever.
Even if Cyberknife has cured me and I regain control over my life, my freedom, my health, and hope for the future...I will always be coming back to the InterContinental. I have never received such wonderful service from any hotel before and believe me, I've stayed in quite a few not just in Chicago but across the country. I can only hope that one day I can reach Ambassador status because I will refer as many people I know to their doors. But the fact remains that you don't know how good you have it until you're there, experiencing it. If there's anything I can say to anyone in doubt or searching for something even a little cheaper...don't. Pay the extra ten or twenty dollars...stay here. They care. And it's not at all about money to them. If it were they would have never practically carried myself and my mother into our car after they brought it to us from their garage to the Center...all without being paid at all.
Thank you for restoring my hope even more. It's priceless and my gratitude goes far beyond words. [Less]