Best Hotel in Hutch! Just wish they could fix the TV's.
**This may be the longest review that I have ever made regarding a hotel, but I use reviews all the time, so I thought it might help someone else too :)**
I have stayed at this Holiday Inn multiple
times from when they first opened up till recently. Since I stayed there the first time, there were some growing pains, that they seem to have handled as they arose. Their Wi-Fi was HORRIBLE at first, never staying connected, but they have resolved this issue, and it seems to be working a lot better. They also recently fixed the TV channel's by adding the guide feature.
One of the things that I have complained about almost every stay, however, and still hasn't been fixed, is the auto dim feature on their TV's. They are nice LG flat screen TV's, much like the one I have at home, but they do not have any buttons on the actual TV (or if they do, I haven't found them, and I've looked more than once). The issue is that when you are watching a show, the screen auto dims. On the LG that I have at home, it is a function that you can adjust or turn off. With the new remotes (some cox universal remote) and even when they had the original LG remote, they do not have any way to fix this. I noticed it the most when watching basketball games (usually a bright white/cream color floor) and the screen auto dims so much, that it is difficult to even see the game. I don't know if they will ever fix this, but it gets old.
The only other issue that I have had on MULTIPLE occasions is when making my reservation, I have requested a certain floor. (I obviously know that if it is a late reservation, this is merely a request), but on multiple occasions, I have called them directly, made a reservation, requested a floor, been told that it is available and even given me the room number that I will be staying in. When I arrive to check in, I end up being on the 3rd floor at the other end of the building. This obviously isn't a deal breaker, just frustrating.
Other than those two things, I LOVE this hotel. The staff has always been very friendly and helpful with any issues that I have had. (This last trip I forgot my Mac laptop charger and couldn't find one anywhere in town, and the front desk clerk went as far as calling her son to see if he had one I could use- Above and beyond customer service!).
Rooms and bathrooms are always clean and neat. Wi-Fi works great, AC/heater works great, and it is always comfortable.
OVERALL A+ with the exception being the two minor issues stated. (thanks for reading my novel). [Less]