My first impression after travelling for two days and staying at whatever accommodations on the way and paying for really sloppy disinterested accommodations, was what a big difference this hotel is.
It looks very new, clean and welcoming and the rooms are clean and I would say care was taken to design and decorate the room to make it comfortable for the guests. Love your room and the clean lines the furniture makes. And best of all there was a Kuerig coffee machine in the room with adequate supply of coffee and, imagine Green Tea. I am impressed. Oh by the way, I had the most wonderful sleep in your hotel, with minimum noise at night. Parking was also adequate and convenient. I must comment on the friendliness of your front counter and the two girls who manned it when I was there. They were exceptional and you know that they care because they are so enthusiastic., I am impressed with this hotel and I have stayed in four star hotels or five star hotels before, and I can say your service are equivalent.
A few observations I would like to make however. Fridge and microwave are standard features of all hotels nowadays and they are expected by guests especially in a hotel like yours. You can incorporate the charge in the room rates if you want to, but however, if you offer it and wanted to charge a mere $15 for them, then it works against the image you are trying to create. Why do your management spoil the whole effect of what you want to create by a mere $15 fee. Customers will either think your hotel is cheap or they feel like they are being charged extra for what they do not have to pay anyway. So scrap that.
You should also have certain floors, lower floors especially if you want to pamper the pet loving guests. If the floors are not designated then pets can be seen going up and down the elevator. I am highly allergic to dog hair and imagine my shock getting on the elevator with a dog. There are as many people allergic to pets as there are guests who want to have their pets with them when they travel.
Other than that, I would strongly recommend this hotel because it is clean, welcoming and friendly [Less]