I just wanted to recognize a wonderful staff member who made our stay so pleasant. Ija at the reception desk was so friendly, professional, welcoming, and knowledgable. She is a credit to the hotel[More] and we really appreciated her during our stay![Less]
Great Layover Location
I stayed here after coming in late to Newark on my way to New York. The hotel shuttle service is great, quick and east to coordinate. The hotel was very comfortable, the service and staff were great[More] and the bar was excellent.[Less]
Peace of mind...
Everything from the reservation set up with Gerald to the check in to the room was so smooth. Dinner on site was great. I'd eat there even if I was not staying at the hotel. Check out was easy. The[More] transport to and from the airport as well as the long term parking was safe and secure. Thank you![Less]
Good location and very friendly staff
The location of the hotel is perfect for a stay in NY. The staff was very helpful and friendly and our room was very clean. The only thing we didn't like was the size of the room. We were 4 staying[More] in one room and the room was much too small for 4 persons, there was no space to put our luggage. And only one chair in the room that we couldn't use because the room was so small, the beds took the whole room.[Less]
The view from our room was excellent. The staff was very friendly and helpful. The breakfast buffet was very good.[Less]
Great value and location, even better staff
I stayed here for two nights for work. The staff was very friendly at check-in. Room was nicely furnished and clean. Plenty of outlets for my computer/phone/etc. Can't stress how nice the staff is at[More] this property. I stay in hotel rooms 60 nights each year, not all with Holiday Inn, but after this experience, I will be staying with them more.[Less]
Convenient to stay
Holiday Inn New York City Midtown 57th Str is my favorite location to stay when in town. It's conveniently located to major attractions and shopping, and yet a little bit away from the core hustle[More] and bustle of the city.[Less]
Everything was great but the room was very hot when we got there. I believe it was because the blinds were open and sunlight heated the room. We could not turn any air conditioning on to cool the[More] room as they only have the heat on in the winter and only the ac in the summer. We opened the windows but it took some time to cool the room.[Less]
HI Midtown Stay Nov 14-16
Overall the stay was very good except my experience with the 'concierge'. After checking out, I asked about shuttle service to the airport. I wanted to take the same shuttle back to Newark as I took[More] in. Unfortunately she said I had to book 24 hours in advance #I spoke to another 'concierge' the night before and nothing was said about a 24 hr advance booking#. I asked for a telephone number to call the shuttle directly, I still had 4 hrs before I wanted to leave, but she would not give me the number she uses, said I could not get through. I asked about other options, she mentioned a very expensive cab ride or a train ride. Did not mention the other shuttle service available. I looked up that number made the reservation #same price# and was able to get to the airport. She was not helpful at all!
The rest of staff were all very professional and friendly, no issues with them.[Less]