I stay over 200 nights a year in hotels and closer to 260-270. I get to see more than i would like in general and maybe I am a bit numb to things that might bother others. At the same time if I see
something that is good enough to make note of it, it might be exception to people who don't stay as often.
In general I like Staybridge Suites. They do a very good job on their breakfast buffet and are normally very clean and well kept. No exception here.
Location is good as close enough to Times Square to easily walk (even in the cold) but far enough away to skip most of the noise. OTOH there is a lot of construction going on around the hotel but not IN the hotel.
I have 2 issues with the hotel. One is a major one for me and the second not as much. My big issue is their internet is some of the worst I've experience since I can't even remember when. I thought I was in a 3rd world country it was so bad. I am not joking. The throughput was terrible and the number of dropped connections made it almost unusable for me. I can hear you now, someone whining about the Internet.
Well for me it is a key issue as I rarely travel for pleasure and I spend a large amount of my time working. I was pretty much unable to do my work it was so bad. I ended up bailing out several time just to go to a local coffee shop to use their internet. It really marred my stay. If I actually paid for it, I would have been livid. As a Spire member of the IHG program I get it comped but it was absolutely worthless for me. My travel companion was frustrated to the point they wanted to change hotels. I constantly had to play tech support for them as well as dealing with my own connection issues.
The other issue that something that you need to take into account when staying there. There are only 3 elevators and no express ones. Most of the time only 2 seemed to be working. So if you are on an upper floor and want to leave the hotel, then make sure you leave well in advance as anywhere close to rush hour or breakfast hours and you could be waiting 10-15 minutes to even start your ride down. I almost missed a key meeting because of this. I called uber and the guy left before I could get down and he waited over 15 min for me.
If Internet is important to you, or your need it for work, I'd suggest somewhere else. I tried my hotspot but was too far up from the cell towers to connect. Maybe on a lower floor you'd have better luck.
If they can correct this, it would be one of my favorite hotels in the center. I love having a little kitchen. Staff was very good and all in all it would have been a wonderful stay except for all my wasted trips to get internet and buying something there so I wouldn't feel guilty. Then of course I had to deal with the elevator wait times on top of it.
So in general I recommend the hotel but be aware of the Internet issues. It really is a shame. For me it will prevent me from coming back. I have a strong network engineering background so I have a good idea of how it should perform. [Less]