A good value for the money. Nice view and good staff.[Less]
Enjoyed our stay. Great location. Friendly staff. Good value[Less]
Great Place to stay
Perfect location, great staff, clean and most important friendly.[Less]
experience as a tourist
By sisters and niece
The main problems were very slow lifts 10-15mins wait at times, some times more, not enough seating at breakfast times so took breakfast to room at times, they forgot to clean our room, very poor[More] option for vegetarians at breakfast times,[Less]
well located, comfortable
We had a comfortable stay in this hotel, no great issues with the lifts as some have had, breakfast is busy, but we always had somewhere to sit and the staff are very attentive.
All in all a very[More] pleasant stay[Less]
Great Service and Good Breakfast
We were very happy during the stay and everything went fine.[Less]
Good hotel, excellent location. Staff: not great.
Very good hotel at they heart of times square. Front desk staff rude. It looks like using rewards points as platinum member is not the best thing at this hotel.[Less]
In the top of New York City
I am very happy with this stay. Rooms are clean and you have your own mini bar in the room. Simple view from the room is spectacular. Staffs are excellent.[Less]
Overall a nice visit. I requested the Ny times and did not receive it the first two days. I went down to the registration desk and the woman said that I did receive it. And her only explanation was[More] that perhaps someone took it. Well, I called later that day from the room and though she said it showed that I was supposed to receive the paper she said I would begin receiving it. And I did the next three days.
One other issue, I had a problem with my credit card and a letter was put under my door requesting to bring another card downstairs. Instead I called my credit card company and resolved the issue. I then called and think I was connected to your business office. He ran my card through and said it was okay. I left the room to get coffee and I was locked out of the room. I had to go to the front desk twice to get back in the room. The first front desk person didn't notice why the key was blocked. He thought he activated the key. But it didn't work so had to go downstairs again. Spoke to another person this time and she noticed why the key was blocked. She told me that security would meet me at my door. But all this would not have happened if the business office noted my credit card was okay and not to have the key deactivated. It requires training your staff to think through the situation and not just resolve the issue at hand.[Less]