Everything was as expected, staff was nice and smiling, had no problems[Less]
Decent Room at a Reasonable Rate
For a hotel in Downtown Manhattan it was pretty good. The room was clean, though a bit too small for the 2 double beds that were in the room. It might have been fine with just a single king. I was on[More] a lower floor and at times the street sounds were a bit.
There wasn't a view except for of the alley and it is easy to miss the entrance. But the price was good for a room in the area.[Less]
I would recommend this hotel especially if you are staying in the Financial District. Close to subway lines and popular tourist attractions. Staff was friendly and the hotel was clean.[Less]
I travel extensively throughout the Northeast U.S. and this property is one of my favorites. Although this is the biggest hotel that I go to, the staff goes out of their way to get to know you. Emily[More] has a smile and a kind word every time you walk by the Consierge Stand and Jackie Del Salto is definitely the best Guest Services Manager that I have ever dealt with, truly caring to make sure that your visit is the best that it can be. Thank you all!![Less]
By Rare Avis
Nice room, quiet hotel and a great gym. I would stay there again. The location was easy to get to from a major highway, and there are great stores and places to eat nearby.[Less]
Free update for rewards club membership was worth the effort. The room and amenities were a step-up. Staff were attentive and helpful.[Less]
Good hotel, excellent location. Staff: not great.
Very good hotel at they heart of times square. Front desk staff rude. It looks like using rewards points as platinum member is not the best thing at this hotel.[Less]
In the top of New York City
I am very happy with this stay. Rooms are clean and you have your own mini bar in the room. Simple view from the room is spectacular. Staffs are excellent.[Less]
Overall a nice visit. I requested the Ny times and did not receive it the first two days. I went down to the registration desk and the woman said that I did receive it. And her only explanation was[More] that perhaps someone took it. Well, I called later that day from the room and though she said it showed that I was supposed to receive the paper she said I would begin receiving it. And I did the next three days.
One other issue, I had a problem with my credit card and a letter was put under my door requesting to bring another card downstairs. Instead I called my credit card company and resolved the issue. I then called and think I was connected to your business office. He ran my card through and said it was okay. I left the room to get coffee and I was locked out of the room. I had to go to the front desk twice to get back in the room. The first front desk person didn't notice why the key was blocked. He thought he activated the key. But it didn't work so had to go downstairs again. Spoke to another person this time and she noticed why the key was blocked. She told me that security would meet me at my door. But all this would not have happened if the business office noted my credit card was okay and not to have the key deactivated. It requires training your staff to think through the situation and not just resolve the issue at hand.[Less]