Bolt your doors!!! Apparently I forgot when I returned from the cupboard late that evening. I hate to rate the staff low and the only exception is because of the following exception, everyone else
The only complaint I have is that someone came into our room about 9:00am on Sunday, I assume it was housekeeping but she didn't knock on the door or say anything before coming in only apologized as she was closing the door. With an 11:00 check out, that's rather early for housekeeping to be walking into rooms on a Sunday, especially without knocking or announcing herself.
We made a last minute reservation online and arrived at the hotel in 5-10 minutes. Lisa or Lori (I'm sorry I didn't write it down) at the front desk was amazing. She was helping someone when I walked in the front door and their reservation took some time. She greeted me and apologized several times and told me she'd be right with me. She apologized again when she was done and checking me in. She offered me several suggestions for dinner and told me she'd be there until 10:00 if I needed anything. She was a fabulous first impression for your hotel. I had to purchase a few things late that night from the cupboard and I was pleasantly surprised by the prices. Check out was a breeze, I purchased a few things to eat from the cupboard and again was quite surprised by the price. [Less]