This is our fifth stay here - and we still won't learn. This is the second stay when one of the two elevators in this 7-story hotel was out of order - for the entire four days! (At Cedar Bluff
Knoxville they got the out-of-service elevator, one of two, fixed promptly on a Sunday, so it can be done!). TV did not work; two calls to Guest Services ended up with a building maintenance man arriving after two hours. He set ours to reprogram which he said would take 20 minutes. Twenty five minutes later he arrived with a replacement TV that did work. Second morning the housekeeper left no coffee cups, no coffee, no plastic cups, which we didn't discover until evening and had to go to the front desk just to get cups.
Traffic on Shallowford Road frequently means 15-30 minutes stuck in traffic to get access to hotel, and leaving may take 10-15 minutes. Hotel seriously needs to purchase property for an alternate access. [Less]