Less than spectacular weekend. At our check-in I found out they did not have a King sized bed on the first or second floor.
I was told by the reservation line that a first floor would be requested.[More] But I found out that all King room are sixth floor and above. So I had to take a double full-sized room. I would NEVER have booked this facility if the Philippine reservation person had given me the full disclosure for this hotel.
However Rachel and Noel were great at customer service at the front desk, but they could only do so much.
The Bride of the Wedding party was also promised to be moved into a Honeymoon Suite only to be told upon arrival that they did not have any type of Honeymoon Suites at this facility. This is another lack of dull disclosure to bite us again on this stay.
So overall I am less enthused about this stay and next time I want the Holiday Inn Express down the road for my nights. Open up so Platinum Elite Member can get a decent KING room.
Very frustrated on what SHOULD have been a Great weekend.[Less]
Great location and friendly staff
The hotel is in the process of refurbishing and is beautiful. The rooms were clean and the side overlooking the lake is a great to watch everyone. The staff is extremely friendly and willing to help[More] with all your needs, even shuttling you through the city. Would recommend it. Just make sure you ask for the tower that's already been refurbished.[Less]
Nice hotel under renovation
This hotel at the lake in Austin provides good value for money. It is a bit far from the centre area of Austin but its shuttle addresses that somewhat. The stroll from the back of the hotel next to[More] the lake is great.
The hotel has nicer renovated rooms but I heard that some of the older rooms are not as good. Its lobby is being renovated and yes it needs this refreshment. The staff showed interest during our whole stay
We enjoyed staying there[Less]
Always Satified with service
Theresa and Drake are the best. I would recommend this hotel for all my executive staff[Less]
The customer service at this hotel was excellent. The room décor was lovely and we had an overall good experience.[Less]
Great service. Clean rooms and wonderful people. The grounds were very well maintained and just a very clean location.[Less]
Top Teir Hotel
Excellent downtown spot close to everything, quality staff and accommodations.[Less]
I have stayed around 200 nights at IHG properties the few years and this is by far the best property I have visited. The room was perfect, the location can not be beat, and the staff was great. Check[More] in/out was a breeze, my Spire Ambassador status was properly recognized, and all details about my stay were perfect. When we checked out and needed to get to the airport we noticed that most of the streets around were closed due to a marathon. An employee saw that we were confused on where to go to meet our Uber driver and went out of his way to make sure we knew what to do with all the closures.
Not sure the location could get better, just a minute walk to 6th Street, a couple minutes to the Capitol, and due to easy access off of 7th street, catching a cab or car service is simple.[Less]
Nice hotel, amenities are great, customer service is great. Only issue is the floor I stayed on smelled like burning plastic and there was construction outside my window in the morning but most of[More] the noise was blocked.[Less]