This is an excellent choice for a downtown stay. Basically the same river walk location as many much more expensive competitors. The view from the upper floors of the lake is great.[Less]
Perfect Hotel for visiting University of Texas and visiting local entertainment[Less]
Less than spectacular weekend. At our check-in I found out they did not have a King sized bed on the first or second floor.
I was told by the reservation line that a first floor would be requested.[More] But I found out that all King room are sixth floor and above. So I had to take a double full-sized room. I would NEVER have booked this facility if the Philippine reservation person had given me the full disclosure for this hotel.
However Rachel and Noel were great at customer service at the front desk, but they could only do so much.
The Bride of the Wedding party was also promised to be moved into a Honeymoon Suite only to be told upon arrival that they did not have any type of Honeymoon Suites at this facility. This is another lack of dull disclosure to bite us again on this stay.
So overall I am less enthused about this stay and next time I want the Holiday Inn Express down the road for my nights. Open up so Platinum Elite Member can get a decent KING room.
Very frustrated on what SHOULD have been a Great weekend.[Less]
Not an ideal location if you don't have a car
Next to a major highway, but quiet[Less]
Nice Hotel in Good Location
I was very happy with this hotel. Clean and comfortable. Nice lounge with good food for dinner. They had a hospitality room for elite members which I took advantage of and was very good. Slept well[More] and had everything I expected including convenient location to downtown.[Less]
The front desk was very accommodating and made sure I had the proper accommodations. The concierges lounge had good snacks and the staff was very friendly and welcoming.[Less]
Great clean rooms
We loved our stay and although it was only for one night...we will be back! Very nice, clean, quiet & cozy hotel! Our rooms were very clean, beds were amazing & pillows were so comfy!![Less]
Great hotel; nice rooms. The blackout curtains were great, actually blacked out the room.[Less]
The room was very comfortable, the shower needed more cleaning attention. Overall, a nice experience. The staff was very helpful and professional.[Less]