This hotel is missing a current manager and it shows a little by the simple things that were missed during my stay that a manager "should" have been watching for...
I had an issue with my first
room (5th floor), but they moved me to another - which was much better.
The Staff are polite and responsive, albeit over-worked/under-staffed for the crowd that was there the week I stayed. (maxed out for 3 of the 5 days I was there)
Again, I stayed last year, it was a better stay last year, but was acceptable this year - little things missing. Pool area, things were left go, not picked up, the lobby area had a tissue on the floor in plain sight for 2 days, some floors had bedding that was changed-out, still in the hallway on the floor the next morning. None of that happened last year - it's just a lack of attention.
Anything mentioned to the staff got addressed and they were apologetic (as you would expect) - but those things didn't happen last year, and again I'm convinced it do to the lack of a active, full time manager for this site as this time. (July 2016)
All of this is not to deter you from staying, but to raise your awareness that this time around, you may experience a stay that is not quite to your expectation. [Less]