The location is great because its right next to a food store and less than 10 miles from the mall. The staff was very friendly and always welcomed you when you enter the lobby. The rooms were perfect[More] and had plenty of space. I will be staying here again when i'm back in this area next year.
Nice hotel, good location
By Dave and Jessie
Nice hotel with full kitchens in each room. Hotel is very close to Fort Lee. There is a Food Lion grocery store next to the hotel so it is very convenient to get groceries.[Less]
Staff Made the trip
The hotel was in the exact location that I needed for a family function. As I pulled up to the hotel I was at first put off at the location behind the service road, but it worked out just fine. The[More] staff member, Mark was the hero for this trip. I had my plans change three times for the stay and Mark made sure that I was able to adjust and add a third room as a family member did not like the location they were staying. Mark worked with me as I changed and added rooms to take care of my family. He was great and took care of everything that I needed for the stay. Thank you Mark for working hard to ensure my ever-changing trip was a success.[Less]
The Staff at this Hotel are Wonderful!
What stood out most for me during my stay was how wonderful the staff members were in all the interactions I had with them. They were always friendly and very helpful.
My One Queen Bed with Loveseat[More] room was very comfortable although the view was a bit limited from its 4th floor location overlooking the air handling units and highway. A higher floor probably would give wonderful views of the James River. I loved having a refrigerator and microwave in the room as well as a few food items available in the mini-store in the lobby. The bathroom was large, well stocked with toiletries, and the shower very nice. The room's carpet, however, could do with a deep cleaning more often.
I appreciated the comfortable desk chair and free internet although the connection speed was not always great. I found that if I connected to the Pavillion Restaurant rather than the general hotel internet; it worked rather better. The hotel also offers a small business room with two computers and a printer which was great for boarding passes, etc. For some odd reason I also had problems with cell service in my room on occasion.
The hotel offers a small indoor pool which was nice and warm for swimming as well as a small gym. I would rather have a better selection of weight machines than the one, out-of-date universal machine that was too complicated to use.
My stay here was in connection with a Road Scholar program and all our breakfasts and dinners were eaten in the Hotel's Pavillion Restaurant. The breakfast buffet was amazing with a good selection of items including made to order omelets and waffles. My only complaint for breakfast was that the bagels were store bought and stale.
The location of the hotel was a bit isolated in an area of office buildings and next to the highway. There are some restaurants and sights within a 10-block area or so but all are an uphill walk from the hotel. As a free service the hotel does offer shuttle rides but only within a 2 miles radius which does not reach to the great museum district area unfortunately.[Less]
Great stay during Richmond Marathon
Had a wonderful stay! With the attentiveness the staff provided, you never would have known this hotel was filled to capacity. We were welcomed with a gift bag for every person staying in the room.[More] We LOVED that there was a shuttle that would take you and pick you up from local restaurants. The room was a little toasty but aside from that we really enjoyed our stay. Would definitely stay here again.[Less]
Great place to stay!
Clean, comfortable and affordable. It doesn't get better. Will return the next time I'm in Richmond for business.[Less]
Quick and Quiet stay
The stay was short and sweet. I didn't eat breakfast as my flight left too early for it. Staff was courteous. Quiet nights stay.[Less]
Another great night at this property
This is my second visit to this property and I had another great experience. The room was exceptionally clean, the front desk staff (Mercedes) was FABULOUS and I got a great night's sleep! Thanks![Less]
visiting family and friends location close to shopping and restaurants[Less]