was looking for a place to stay after a long day of driving. I was looking for something reasonably priced and picked this hotel. When I got to my room I saw it was recently renovated. It was clean[More] and much larger than I expected. I slept normally and I never sleep right in a hotel. The bed was great and the shower was great. Rarely do I find a hotel with decent water pressure and the staff was very nice. This was the best value room I have ever stayed in. The price I paid for what I received was unexpected and I would recommend this hotel to anyone.[Less]
Out of Sight, Fantastic Hotel, Suite and Kitchen Excellent
Our experience with Candlewood Suites, Richmond - West Broad was outstanding. We have been in many hotels and high end resorts. We are going to Rome this spring and we like the Richmond site so much[More] that my wife said, "Do they have a Candlewood Suites hotel in Rome instead of going to one of the boutique or historic hotels?" We loved the complete set of amenities in our suite and look forward to staying in the Richmond - West Broad hotel the next time we are in Richmond. We cannot wait to stay at other Candlewood Suites because of our stay in Richmond. The overall design and layout of the rooms, including all the electrical outlets, all the appropriate kitchen necessities. Also, the ability to "borrow" a blender and toaster oven was exceptional.[Less]
We enjoyed this hotel. The room was very spacious and up to date. We loved the newness of the bathroom and the kitchen space. Elevators seemed a little out dated. Some of the tile was coming apart in[More] the bathroom but it wasn't enough where we should complain. Front desk staff was nice. Overall for the amount paid it was well worth it.[Less]
My new husband and I stayed before heading off on our honeymoon last week. Nathan at the desk could not have been more helpful with getting us all checked into our room for the short time that we[More] would be staying there. The room was absolutely amazing and much bigger than we actually needed but it was wonderful to stay at a hotel that was clean and comforting when we were both so exhausted! Went down to the snack shop late at night and it provided us with not only late night snacks but had everything that we may have left behind for our trip! In the morning, the Night Auditor (sorry, I don't recall her name) was very hospitable in helping us line up the shuttle service to the airport and made sure that we had the phone number to call back for a return pickup. To end things, we called the hotel and let them know that we had arrived back in Richmond at the airport and within 15 minutes the shuttle was there to pick us up! I could not have asked for better service from this hotel and I highly recommend staying at this location whether you're here for a long stay or a short stay![Less]
Pillows are raisins too small!!!!
Almost everything about this hotel is excellent. Its probably the most updated Candlewood Suites I have ever stayed at. The pillow are pathetic though .... way too small and its surprising that this[More] establishment would do such a fine job most everything else and furnish tiny little uncomfortable pillows. In addition I have yet to be furnished a receipt for my stay. I have asked twice for an email and was promised one. I have not gotten a response.[Less]
A great place to stay. The bed was very comfortable and the room was very clean. I was very happy with the kitchen. Cooking while on the road is a great savings compared to eating out. Candlewood is[More] always my choice.[Less]
Clean and Comfortable
My husband and I were driving back from Orlando to our home in New Jersey and knew we needed to spend the night midway through our drive. We have two small children as well (3 years and 1 year) and[More] figured a Holiday Inn Express would be our best bet for efficiency and value. The hotel was clean, and surprisingly had three people in line to check in at 1030p. The young man at the front desk seemed frazzled and distracted, but we checked into our room, were able to get both kids settled for sleep, and had hot showers in the morning. The breakfast was sufficient: not great but definitely a good value for the cost of the room. We would return should we make that drive again.[Less]
The room was spacious and very comfortable . Loved the bed ! Great water pressure . Free breakfast was nice as well[Less]
We had just made a horrible drive full of traffic and I was exhausted. The desk clerk made a joke to make me smile and had my room keys ready when I arrived!
That's great service![Less]