Excellent service from all. Would come back in future.[Less]
Excellent experience. The rooms were clean and comfortable. The staff were very curtious and professional.[Less]
Lovely location along the river
Peeking out the window at the Potomac is such a treat from the Crowne Plaza Old Town Alexandria! Comfortable hotel with friendly staff and steps to trails.[Less]
Reasonable rate, excellent service
Very Reasonable rate for the area if you have AAA or AARP rate. Hotel staff is very friendly and pleasant. Beds are comfortable, room was clean. Bathrooms are ok too. Workout room is decent. Never[More] used the indoor pool, but it's open yr round. Resturant is below expectations each time I have eaten there, including g other stays. If you have to eat, go outside the area as most of the Restaurants in the area are mediocre anyway. Momma Lucia's has the best food nearby. Parking is not great. Parking area is not well lit, quite a distance from the lobby entrance, and close to the highway.[Less]
The staff are great.
The hotel was nice and the service was great. My only complaint is that the breakfast is not complimentary like Holiday Inn Express.[Less]
The front desk staff were wounderful especially Kenihsa ( I hope I spelled correctly). This staff member went well beyound my expectation. We will be returnng 25 Novevember for 3-4 nights I hope she[More] is on duty[Less]
Close to Fort Belvior
By Justin C.
We went to the area to visit some friends stationed at Fort Belvior. The hotel is literally right down the street from the main entrance to the installation. The staff was very helpful. The only[More] "complaint" is that the bedding and pillows were very soft and it's difficult for me, with a bad back, to get comfortable without a more supportive bed. That said, I would still highly recommend this hotel and any IHG property. Great staff, great location, great price for the area as well![Less]
Poor bathroom lighting. The switch that was supposed to be for the ceiling light and fan did not work which meant poor circulation and dark lighting in shower. The shower curtain is barely long[More] enough to keep the water inside the shower/tub so the floor became wet during use. The light above the mirror/sink area is very dim, and it looked like there were old splashes on the chrome that have rusted.
Nowhere in the room could we find a listing of the TV channels so it was not easy to find the channels we were interested in.
Rest of the suite was clean, comfortable and quiet. Need to improve the bathroom to make the experience better.[Less]
staff and services
By Ms. King
Upon arrival Alex was superior in checking us in, he was professional,polite and very friendly and always spoke when we enter/exit the hotel. Had problem at check out, because I was told a certain[More] amount was charge to my credit card already. The person working the night shift didn't seem to care or understand what I was saying and he was wrong. I asked him to repeat what was charge to my card and what he quote me was incorrect. Wish Alex had been working and I knew I wouldn't had this problem. After calling my bank everything was resolved no thanks to the clerk. Thank you Alex for a job well done.[Less]