The suite is just like being at home. Living area comfy as well as the bed. Kitchen has everything needed and the bath towels are wonderful. We will always stay there.[Less]
You know we adore you guys!
Kelly and the crew that work at the Staybridge in Yorktown/Newport News are awesome! This is our second trip in less than 5 months and once again we weren't disappointed! Wonderful room, spacious,[More] comfortable, and always accomodating to our needs (my flight landed at almost midnight and I was the last check in but the evening clerk was awesome and ensured me that my room was secure!) . My better half and I refuse to stay elsewhere! Thanks again and Im sure we will see you again (look for us by next spring :) )[Less]
The shower has very low water pressure.
I know I am not the only one that had this experience.
Either increase the pressure or put on a shower head that will allow the low pressure to give you a[More] decent shower. What you have now is not adequate,,,in fact,,,quite poor.[Less]
Chose this Candlewood because it was close to several different historic areas that I wanted to see. It also had a very nice outdoor gazebo in the back right on a quiet lake. I enjoyed a nice[More] afternoon in the fresh air![Less]
By Debbie 01
Great and professional management! Good value in a beautiful setting with water views.I would highly recommend this hotel to family, friends and business associates. Good environment for business[More] with excellent Wi Fi.[Less]
Great place to stay when you need more than the average room
By Clinton Miles
Great place to stay when you need the ability to prepare food and need a bit more space. We often choose an IHG property for our family of three. The sleeping area was nice and clean. The bathroom[More] could have used more TLC. I had to clean it before showering. Also, it appears the shower rod has undergone maintenance and move several times. It would have been nice if the holes from the previous moves were sealed and repaired not revealing the fact this did happen. I mention this because these things gradually bring a hotel down and the staff should care about the up keep of the property and fix minor issues correctly the first time. The staff was were helpful and friendly. We arrived after mid-night and the clerk was expecting us and had our paperwork ready. I did expect two queen beds based on a stay at another Candlewood. This location only has double beds. This did make sleeping a bit more challenging. Overall a good place and I would stay again.[Less]
House Hunting Visit
It was your standard very polite staffed and clean cute room. Would gladly stay again.[Less]
Excellent stay, except for wifi, breakfast not complimentary
Called a day ahead to see if there was any chance we could check in early. Gentleman I spoke to was very nice and said he would make a note on my reservation. When I arrived at 12:30 my room was[More] ready. All areas of hotel very clean. Looked either new or recently renovated. Only complaint is the wifi: easy to connect to, but extremely slow; really couldn't do anything so I had to use my own data. Also the website listed complimentary breakfast as an amenity, but apparently you have to purchase an increased rate for included breakfast, or pay when you go which is what I did. Either way breakfast is not complimentary. The breakfast was very good however and there was a waitress that was very nice, brought drinks, etc. so I felt inclined to leave a tip and would've done this even if my breakfast had been included in the rate.[Less]
Great Choice in Newport News
By Bobby D - Richmond
Great Choice in Newport News
We stay here a few times a year or more to visit family and visit the area.
This continues to be a great choice for us and we are always impressed with the friendliness[More] and engagement of the staff. Two team members who always provide stand out service and a great customer experience are Jalesa at the Front Desk and GM David.
They are always willing to meet a need or request, they remember us by face and welcome us back. This is always very much appreciated.
The rooms are clean and the beds are comfortable and we sometimes have time to use the nice indoor pool.
We say often that it is the staff that make or break a hotel. The staff here, again especially Jalesa and David, help make this a great choice.
The hotel is also very convenient to all the activities and is just off 64.
The only thing the hotel needs is to reopen a good quality broad restaurant. This has been lacking since Fiorello’s closed. To be fair there are plenty of good restaurants in the area, but it is convenient to have a good non-cookie cutter restaurant on site like Fiorello’s was. While there has been a restaurant on site in the meantime it does not reach the quality that was there before. The good news is the GM David tells me they are weeks away from a revamped restaurant that should be greatly improved! We cannot wait to try it out hopefully next time we are in town.
Overall great location for your next stay in Newport News[Less]