Rated 3.9 out of 5 by 67
Rated 5.0 out of 5.0 by nhfd115 freiendly service
at first was disappointed when asked about shuttle service but manager of bar assured me it should not be a problem and it was not my wife and I where attending a wedding (say no more )
October 23, 2014
Rated 4.0 out of 5.0 by K&K W need a nights sleep
overall quite good with exception of convention on premises and loud late night disruptions - staff made every effort to make things right
October 23, 2014
Rated 3.0 out of 5.0 by jstackplo Columbus Day '14
Stayed 3 days - every day room keys expired could not get in outside entrances or room, Had to go to desk to get new keys each day. usually after parking at end of lot and could not get in except for walking down to front entrance.
First day left room at 10 AM returned at 10 PM -ROOM HAD NOT BEEN SERVICED - NO TOWELS ETC. Had to hang around lounge while someone was found and sent to clean room - do bed and bring towels.
very disappointed - however will point out that staff were very pleasant and professional.
October 17, 2014
Rated 5.0 out of 5.0 by Ron CA. Great People
The desk staff was fantastic. He gave us suggestions on where to eat and things to do while we were in town.
October 16, 2014
Rated 5.0 out of 5.0 by edatlarge Good Place to Stay in Danbury, CT
Having never stayed overnight in Danbury before, The Holiday Inn exceeded my expectations. Very comfortable room, well-appointed for my needs. Would stay there again without hesitation.
October 16, 2014
Rated 3.0 out of 5.0 by Laceylala21 Noisy due to a wedding
We happened to get a handicapped room, which we did not ask for. It had a walk-in shower, and the water ran out all over the bathroom. We had to call housekeeping and a person came and mopped it up, but it was not what we expected. We were downstairs and it was very noisy, people with children running up and down the hallway and talking loudly.
October 16, 2014
Rated 5.0 out of 5.0 by mmiller_48 Overall great experience with area amenities
Overall great experience with area amenities. There are several restaurants in the area with shopping for your needs close-by.
October 7, 2014
Rated 5.0 out of 5.0 by Travling crew Great place to stay
Great staff and great over all service. Had a very pleasant stay with no problems.
October 5, 2014
Rated 5.0 out of 5.0 by djjb's mom Great service
The customer was great and quick. Clean and comfortable room. Overall, just a really nice stay. Thanks!
October 2, 2014
Rated 3.0 out of 5.0 by Elanby2 Not a good Holiday Inn
Have stayed at multiple Holiday Inns over the years and this facility ranks at the bottom. Room was clean but my positive comments end there. Bring a flashlight if you want to find your clothes in the closet.
September 29, 2014
Rated 5.0 out of 5.0 by Gvawn23 Great service and Friendly Staff
After checking out of the hotel we found that we had left some items in the room. After calling the front desk to check on these items, they staff quickly found and had these items waiting for us when we returned to the hotel to pick them up. Also, throughout our stay the staff of the hotel was very friendly and helpful. Great Visit!
September 26, 2014
Rated 5.0 out of 5.0 by Howardk Awesome place to stay
This hotel exceeded my expectation. Front desk staff very helpful and polite. Excellent customer service. Bed comfortable as well as the pillows.
September 24, 2014
Rated 4.0 out of 5.0 by jstackplo Where's the perks?
I am sorry to see that you have done away with the "welcome gifts", including a free drink, for us Rewards Club Members. The cookies were good too.
What is now the advantage of staying with you? What are the "rewards" now?
September 17, 2014
Rated 4.0 out of 5.0 by Val64georgee Bathrooms
Room was clean and neat. Only problem was the toilet. With knee issues it was difficult to get all the way to the seat! ADA toilets are much more assessable. Please consider replacing these low ones for the higher ones. All of us with knee problems would thank you.
September 17, 2014
Rated 1.0 out of 5.0 Poor experience
Room was clean and moderately comfortable. Staff was not helpful with issues of mistake made on their end with confirmation of stay. Even after presenting them with email confirmation and follow up by sales manager the front desk acknowledged their mistake, gave a half hearted "sorry" and said there was nothing they could do.
September 14, 2014
Rated 1.0 out of 5.0 by ErickRex13 Not a good experience
The group reservation was messed up, even with confirmation numbers from the hotel management. One of my guests arrived only to find the hotel had booked her for the wrong night. When I showed the front desk the email confirmation directly from the hotel management to me, clearly stating the correct night, the guy at the front desk said "sorry, nothing I can do, we're completely booked." I didn't even get an offer to assist me in finding another location for my guest - the attitude was that you're on you're own and a half-hearted sorry. It's been two full days since I emailed the hotel manager about the mistake and I have yet to even hear back from him. Truly the worst experience I've had at a hotel the past few years. The heater in my room also set off the fire alarm. This is the last hotel I will ever choose in Danbury for myself or any of my business groups I bring to the area regularly.
September 11, 2014
Rated 5.0 out of 5.0 by MCB2 Overall nice place
My stay was very nice. Everyone that was working that weekend was very professional. The hotel was clean and well kept.
September 10, 2014
Rated 4.0 out of 5.0 by Becky6624 Impressed
Having had only bad hotel experiences in CT I was very nervous booking a hotel there. We were traveling from NY to Eastern Ma late at night and decided to book at the last minute. The hotel staff was friendly and the check in process was efficient. We stayed in a first floor room and it was very clean and comfortable. It was also very quiet and we all had a great nights sleep. I would definitely recommend this hotel for a good nights sleep in a clean hotel.
September 4, 2014
Rated 5.0 out of 5.0 by Susie340 Clean Comfort
Room and common areas were spotless. Beds super comfortable.
September 3, 2014
Rated 1.0 out of 5.0 by 48372538759 Poor Experience with Poor Follow-Up
I had an issue during my stay, and although the staff was very helpful the next morning (promised to refund half of my bill), I am still waiting to be refunded.
September 1, 2014
Rated 1.0 out of 5.0 by mack52 Poor Poor Poor
Where to start:
Lost our reservations.
Told no rooms on first floor, but when the third member of our party came in he was given one.
Told front desk we were there for three nights but they apparently forgot because our room cards had to be updated each night to get into room.
Toilet didn't work (wouldn't fill up) called front desk and they sent up a young man who obviously knew nothing about toilets. He shook the handle and "confirmed" it didn't work. He said I'd get another room, but after waiting for 1/2 hour or so and not hearing called front desk and was told I'd need to come down and get new pass card and room assignment. I informed them they could bring that to my room, which they eventually did.
One of our party had no soap, shampoo or TV remote in his room.
Bar and barkeep were good, food not so much.
Junior at front desk was only ray of sunshine in the place.
Check out had no points for my Gold Elite membership and other two members of party who are Platinum also had none.
My company travels extensively and uses Holiday Inn almost exclusively, but this one is being taken off the list.
August 25, 2014
Rated 3.0 out of 5.0 by nt9905 Convenient location
Convenient location with access to many restaurants in the area
August 22, 2014
Rated 4.0 out of 5.0 by davco1 Nice place
We took advantage of the %K points promotion so it was a good value. Don't know the regular rates
August 21, 2014
Rated 5.0 out of 5.0 by Tom'smom Comfortable and a good value
Very comfortable bed and nice and quiet. My room faced
some woods, and a honking goose/quacking duck? actually woke me up Sunday morning.
Not too far from White Plains/Westchester Airport (HPN), about 30-40 miles and about 35-45 minutes.
Has a restaurant, but is very near to fast food and regular restaurants, and discount store if you forget travel necessities. Understand an upscale mall is nearby for other articles, like clothing....
Near to Ridgefield CT, which is a very cute town, if one wants to wander around.
August 21, 2014
Rated 4.0 out of 5.0 by cyberbob Overall good experience
Room was clean and nice. No issue with the hotel. Only problem was the continental breakfast. I walked downstairs to get breakfast and the first thing you see is a spread of bacon, eggs, toast, etc. I start filling my plate and the server asks me if I'm with the wedding. I say no and she informs me that the breakfast is for wedding guests only. I didn't have to pay for it or anything after I pointed out my mistake, but if you're going to have a private breakfast right at the entrance of the hotel, it may be wise to put at least a sign up indicating that it is a private breakfast.
August 21, 2014
Rated 5.0 out of 5.0 by ntl113 Great Room and Hotel, terrible service at restaurant
The room and all hotel accomodations were outstanding.
My family and I waited for an hour to get seated and served eggs for breakfast when there were only two other tables with people seated. (none of them had food either). Eventually, the manager showed up and yelled at someone in the back, but it was the worst breakfast service I have ever had at a hotel.
August 20, 2014
Rated 5.0 out of 5.0 by the gent Breakfast
Breakfast and room cleanliness were excellent.The staff was professional and friendly.
August 19, 2014
Rated 5.0 out of 5.0 by ebowlgolf danbury holiday inn
Ed Bowler Great remodeling job. Beds very comfortable. Restaurant excellent for breakfast. Good service from staff & Ivett.
August 18, 2014
Rated 4.0 out of 5.0 by Beacon1 Nice hotel
Mostly nice staff, we had a poor experience with the breakfast service but it seemed to be an unusual situation and probably not the norm for that hotel.
August 13, 2014
Rated 5.0 out of 5.0 by Margie1959 Bar closed
Reason I stayed there was because they had a restaurant and a bar but they were closed
August 1, 2014