Rated 4.6 out of 5 by 25
Rated 1.0 out of 5.0 by Jan1975 Jan1956
My experience was very memorable. It was one of the most expensive and miserable hotel stays I have had in years. The staff took forever to check me in. The desk was low and awkward to work over, with the staff walking around it as it was too far to hand me paperwork. They had flavored water that looked welcoming but was warm. The room was a nightmare. Could not find a light switch, and when I did returned to the hall thinking that I had entered a gym, not a hotel room. Took a shower and no bath towels in bathroom. Dried off with hand towel. Later found bath towels in exercise area, which was almost half of entire space. No chair to sit in. No coffee maker and when I asked in the morning for coffee was told they recommend healthier choices. LET ME HAVE MY COFFEE!!!!! Met another couple in elevator who was as impressed as I was. NOT!
As I was checking out the manager was at the desk. Asked me how my stay was and when I said I had not enjoyed it, he cut me off and told me why I SHOULD have enjoyed the stay. No interest in my reactions, just wanted to lecture me about why his hotel was great.
I was so glad that I did not have children with me! I would never have got them to bed with all the exercise equipment crowded into the room.
The positives? The bed was comfortable and the room was clean. Other than that I will steer clear of this brand. I would rather sleep in my car.
I did contact IHG, twice. They told me they would contact the manager to speak with me. Has not happened. He wants to hear the good, and does not care about the negatives. As a former platinum rewards member, thought my voice was important. I was wrong.
August 25, 2014
Rated 4.0 out of 5.0 by Afsa Excellent staff
All staff were exceptionally knowledgeable and accomodating, including especially Robyn, who checked us out in the morning. In fact, she went above and beyond the call of duty to locate the exact address of our next destination, which I had forgotten to jot down before I left our house, so we could correctly program the nav system of our car.
August 20, 2014
Rated 5.0 out of 5.0 by 1329 Great
It was a great place. Go there if you like being healthy.
August 20, 2014