Rated 4.1 out of 5 by 124
Rated 4.0 out of 5.0 by bl1970 One night for business
The hotel was clean and smelled good. The staff was helpful and courteous. The room was nice, but very dark even with all the lights turned on. Not much with in walking, but some good restaurants nearby if you can drive.
January 26, 2014
Rated 5.0 out of 5.0 by Vicki&Wayne We always enjoy our stay at this Crown Plaza
We have always enjoyed our stay at this Crown Plaza. The rooms are great.....the beds are so comfy and we always get a good nights rest. We stayed in a suite this time and really enjoyed the extra room. The cost was a great deal! Especially since it was an upgrade for us rather than just a regular room. The regular rooms are very nice too but wanted a little extra room to relax in.....hence the suite this time. We highly recommend this place.
December 31, 2013
Rated 5.0 out of 5.0 by TM122013 Awesome!
My family and I stayed at this hotel while I was visiting Rockville for business. As usual, everything was great---especially the 3rd shift security guard!
December 31, 2013
Rated 5.0 out of 5.0 by Flower2013 best crown plaza
This was the best Crown Plaza I have stayed in. AS a Platinum member I was recognized at check in. The staff were very friendly and helpful especially Faiten at the front desk is one of the best staff I have met with the IHG brand. She was very friendly, and helpful. THe rooms were comfortable and very neat.
The only point I was not happy about was that it was difficult to find the hotel in a rainy night due to lack of adequate sign posts on the road and the name board on the building itself is not easily visible from the road. Otherwise this is an outstanding facility with very friendly and helpful staff.The priority members are well recognized from the time of check in. Well done, Keep it up.
December 21, 2013
Rated 4.0 out of 5.0 by Hrighter Front desk service was good
Front desk staff made us feel welcome after a trying journey
They responded to all of my requests in a professional, efficient and generous manner.
The bathroom could use a fan
The room fan should be made quieter
Cleaning staff need to remove old drinking glasses, vacuum and remove debris more thoroughly around the night table
December 18, 2013
Rated 5.0 out of 5.0 Great Service and Staff
Wow what can I say, stayed at the hotel whilst in Rockville for business, the staff were great and the service was outstanding. If you are ever in Rockville Washington DC, this is the place to stay. If you fancy a drink after a long day at work, great fun to be had at the bar, with Mary and Abby.
December 11, 2013
Rated 4.0 out of 5.0 by FR59 Great Value
Very comfortable and clean. The staff and service is excellent, very helpful with local information directions.
Only drawback is limited parking if there is an event going on at the hotel.
December 3, 2013
Rated 2.0 out of 5.0 by mgls Ok experience
bed was fair, great room, breakfast was fair eventhough waffles were hard as a brick one day next day breakfast was great, staff fair, fair stay for big bucks
November 11, 2013
Rated 5.0 out of 5.0 by Rlbgkr Great Hotel in Rockville, MD!
We stayed in a Suite at the Crowne Plaza - Rockville while in town for a marathon. The room was large and included a kitchenette, living room, bedroom and bathroom - all oversized. We asked for a roll-away bed and the roll-away was in our room upon check-in. The hotel is conveniently located by the Shady Grove Metro Station and the the offers free shuttle service. The hotel is also near freeways and shopping centers. The breakfast buffet offered quality hot and cold foods with plenty to choose from. The front desk staff what attentive, curteous, and knowledgable - thank you Ahmed for all your help during our stay. I will stay there again next year.
November 2, 2013
Rated 5.0 out of 5.0 by DentedTraveler Convenience and comfort
A nicely appointed room, very close to the meeting room our group was using. Excellent coffee and light refreshments in the lobby area at reasonable cost (not like those fridges in rooms that are so outrageously expensive). Free Internet. Excellent TV. Comfortable and roomy King-sized bed, and a real working thermostat in the room so that the temperature was where I like it.
October 29, 2013
Rated 3.0 out of 5.0 by HistoryFan78 Rebadged property will serve SOME well
This Crowne Plaza was built for another franchise and converted. In general, I found the guest rooms satisfactory. The room had a good desk, enough room and opaque curtains (with a clip to block light). The bathroom was medium in size with strange double doors. The entrance to the room is not carpeted. I found the bed too soft to get a good night's sleep.
The hotel has a large number of meeting rooms that will work for many groups. The meeting staff is very responsive. The main lobby area includes the restaurant and bar -- quite unusual and not enough for larger groups. The restaurant and bar staff worked hard to please our group.
The location is set off the highway, a little harder to find. The front desk staff was very friendly and helpful.
October 21, 2013
Rated 3.0 out of 5.0 interior rooms connect to Drunk ballroom; MC on mic bellowed for hours
Ballroom extends right up to the glass walls of the interior rooms, so occupants have little auditory protection from hours of drunken ranting from anyone on the mic in the ballroom. Three hours of bad jokes from host of model train award ceremony.
That being said, Rizwana on the front desk is forged in the fires of Mount Awesome and Crowne Plaza scientists should clone her immediately.
October 21, 2013
Rated 2.0 out of 5.0 by Cubalibre13 Pedestrian at best for a Crowne Plaza
Poor parking ... No paper delivered to room ... Tired room features ... Very dry hotel staff who do not offer a hello let alone appreciation for your business ... The room was clean and secure ...
October 20, 2013
Rated 5.0 out of 5.0 by MsterB Very nice
The room was large, clean and comfortable. The staff was attentive and efficient.
October 17, 2013
Rated 1.0 out of 5.0 by AngelJohns Disappointing
Although the hotel tried to be as accommodating as possible, they are very inconsistent. When I made my reservations a month in advance I specifically asked for a double bed hotel room for my roommate and I attending a special event. I was "guaranteed" a double bed hotel room as well. The day of the my reservation, I called to ensure that I still had a reservation for a double bed, and the concierge assured me I did. When I got to the hotel, they "didn't have any more double beds" and could only offer me a King suite. If that's the only option what else could I have gotten? They did try to compensate with a roll away bed but that's beside the issue. There was a specific request and they could not honor it. The concierge tried to make up for their shortcomings with a "welcome bag". Fine. I will try to make do with what was given.
Next, I stayed for a day and a half and was able to leave in the evening. WHen I went to my car to pack all my luggage inside, I noticed my car was hit in their parking lot and was damaged. Of course the hotel holds no liability, nor could they view "video footage". Not only was MY car damaged, but my roommate's car was hit in the same parking lot as well. It was supposed to be a nice weekend and it just ended up being a disappointment.
I hope the hotel will be able to compromise on some inadequacies as well as continue to try to accommodate their guests as much as possible.
October 16, 2013
Rated 4.0 out of 5.0 by Mmcdwen Entertainment
Everything was good except the entertainment package. The least number of channels of any hotel I've been to this year. Very dissapointing.
October 7, 2013
Rated 4.0 out of 5.0 by WinePairer This is a SOLID 3 and 1/2 star hotel!
We very much enjoyed our stay at this hotel and would come back for more. Very friendly and courteous staff. Suites are big and nicely appointed.
October 5, 2013
Rated 5.0 out of 5.0 by tggespf smile
The front desk was very friendly and welcome me with a smile as a priority member. She was helpful about the hotel information and made me felt welcome.
September 26, 2013
Rated 2.0 out of 5.0 by hahaonyou bed
I have back and neck pain, I found the bed to be very hard, I think that this problem should be addressed. I have learned a lesson from my experience, I have to start asking about the bedding for future visits.
September 26, 2013
Rated 5.0 out of 5.0 by Reviewer9526 Great Experience
Customer Service was superb! Hotel staff was friendly, helpful, courteous and delightful.
September 7, 2013
Rated 4.0 out of 5.0 by MAsTEPK WiFI Problem is serious
I was on the thrid floor of the hotel, and it was a nightmare to even get a connection for a minute or two, sometimes taking half an hour to acheive. But during the short time I was connected, 45 malicious virus attacked my computer. I am still cleaing it at home.
The wifi need to be fixed and secured !!!!
September 6, 2013
Rated 4.0 out of 5.0 by MAsTEPK Wonderful Staff
One could not but hel but notice how incredibly helpful the staff was att he front desk and elsewhere.
September 5, 2013
Rated 4.0 out of 5.0 by KnVA 2013 MsC Stay
Staff was kind and helpful all thru out our stay. The buffet was tasty! Room was clean upon check in. Bed was on the hard side however. We were disappointed to find a single king room had no refrigerator or microwave! Called for a few extra towels and they were delivered in less than 5 minutes. At one point over the weekend, our a/c stopped working but the maintenance rep was prompt and courteous. He quickly resolved the issue and had the a/c working once again all in less than an hours time. The elevators had some issues...functional all weekend but seemed to have a 'drop' effect. Overall it was a great stay and we look forward to our next trip to Rockville.
September 5, 2013
Rated 5.0 out of 5.0 by DaiBando Outstanding service and accommodations
This hotel was excellent in almost all areas. The outstanding feature above all else was the high quality of customer service excellence the management and staff afforded us. The rooms were clean, spacious and pleasantly decorated. The only minor drawback was the quality of food was not up to par with the rest of the hotel; the waitstaff were fantastic but the food itself was a bit lacking.
September 5, 2013
Rated 5.0 out of 5.0 by AnnR Awesome
Everything about this stay was wonderful. No problems or glitches at all. Check in was quick and easy. Room was well laid out. Staff was helpful and understanding, even when I lost my room key 3 times.
Food was great and they made special gluten free dishes for me at the meal meetings, someone on staff even found some gluten free cookies and brought them in to have a desert for me, Outstanding attention to detail and guest comfort.
Prices are reasonable, good actually for the greater DC area.
Mostly it was the staff that made it such a good 4 day stay. They are all top notch employees.
September 5, 2013
Rated 5.0 out of 5.0 by Wanderers2 Professional staff
Having stayed in this hotel in April 2013, we did not hesitate to check in again while passing through the area. We were offered an upgrade and were very pleased with clean, large suite. Front desk staff is attentive and helpful-particularly Amit and any other staff encountered were pleasant and friendly. Quiet surroundings, clean hotel and comfortable beds-would not hesitate to recommend stay. However, we cannot comment on food as we did not eat here.
August 29, 2013
Rated 2.0 out of 5.0 by NJB65 Areas of the room had not been cleaned!
I've stayed at this hotel before. However, I will hesitate to stay there again. A used tube of shower gel from a previous guest was left in the shower and I was completely disgusted by the hair of a former guest on the shower wall. There were coffee grounds left on the coffee maker and the cup. It was obvious the room had not been properly cleaned. The front desk clerk told me she was sorry. She said she made attempts to contact hotel management. She promised a refund and several thousand miles when she took my contact information. After almost two weeks I have heard nothing from hotel management. I can only conclude this is normal operation for this hotel. In addition, guests in my party who stayed in other rooms, had to remove the top of the toilet tank to do their own plumbing. In another room the bathroom tissue had not been replenished after an earlier guest. I'm currently investigating a group weekend getaway in the Washington DC area. I cannot recommend this hotel after such a disappointing experience with such poor housekeeping.
August 29, 2013
Rated 4.0 out of 5.0 by BigBrian25 Wonderful staff that responds immediately.
I reported some descrepancies to the front desk (burnt out light bulbs, etc) just to notify them, not as a complaint , and they immediately fixed those items! Their staff are so polite and sincere.
My only concern is; the room a/c system seemed to have a "glue" smell to it. Not bad, just unexpected. Also, the system should allow for more fresh outside air to be supplied. Otherwise, my stay was wonderful.
August 26, 2013
Rated 4.0 out of 5.0 by clgip9 Rockville CP
Good food, quite atmosphere, friendly staff, and clean/modern room. also, very large and usable weight room, not your average hotel fitness center.
August 26, 2013
Rated 2.0 out of 5.0 by Wed1 Not prepared
We were there for a wedding at the hotel. The hotel was fully booked. When we booked the suite we were told that the couch in the room was a pullout, this was not true. When we asked for a cot there were none. When we got there we were given an list of activities of which one was a Sunday brunch Buffett when we got there at 9:30 we were told that there were was no food left it would take at least an hour to make more because there was only 1 cook and 2 servers. We had to go out for breakfast.
Also after we checked in I was on a call off the check in desk and I experienced an associate being disciplined and not fairly treated by one of the supervisors which I thought was not called for and should have been done in private.
August 3, 2013