The front desk manager Ariel is excellent while checking in to the hotel. She has the right attitude towards customers and extremely kind to make a few suggestion to fulfill my boy's likes,,,
executive Club lounge only opened for happy hours and the remaining time kept closed is a little annoyed. But Terence the duty manager has go his way to compromise this short come.
Jennifer at the Club lounge is also a wonderful employee to keep the atmosphere at the lounge alive 'n kicking.
The only issues I encountered during my stay are :
1) The actual temp of the swimming pool is a little cold for kids even though it is set at 29C....maybe it needs to be checked.
2) The central heating system in the guest room isnt working.
Put aside this 2 things the hotel is on the top of the other Holiday Inn in GCR. Bravo to all the employees work there and the ones mentioned. [Less]