Great hotel, staff needs work.
Good hotel near the heart of Reims. Easy walking distance to the cathedral. They even have decent deals on cases of champagne (i.e. Tattainger bottles/cases are cheaper at this hotel than they are at
the main store in town).
HOWEVER, there were two things that occurred regarding the staff that need addressing:
1. I was promised the points for being a Spire Elite would be added to my account for both rooms. I'm still waiting a week later...
2. BRING A PRINTOUT OF YOUR CONFIRMATION!!! They tried to first charge me a higher rate for both rooms than what my confirmation stated. Had I not pulled it up on my phone, I would have been out almost an extra 100 Euro. Second, my rate included breakfast...but they tried to charge me for that as well.
Still, I would highly recommend this hotel, as the shortcomings are an easy fix. [Less]