The best Holiday Inn whether express or otherwise, even all the Holiday Inn ( not Express) that I stayed could not match the service and Staff experience that this Holiday Inn Express Kuta Square
gave. I got 6 star service from this 3/4 star Hotel. The service Staff was beyond excellent, from the front office staff right up to the Resort Manager, Erlangga.
We, myself and Family of 4 person was treated very well. I read about comments regarding the Breakfast, over here the Breakfast is much better than other Holiday Inn Express that I have stayed before, so the Breakfast is well above other HI Express Hotel with regards to variety, it gets 5 stars from me, especially if you're a elite member, there is something special on the menu.
We stayed for 1 week, I even gets positive Feedback while staying there from a guest who is NOT even a IHG member who told me her son stayed over here and recommended to her and she really enjoyed the treatment/attention from the Hotel Staff, by the way she is staying for 2 weeks.
Checking in/out was super fast, genuine caring attitude/courtesy/timeliness of service/ability of staff to anticipate my needs and lastly, Knowledge of Staffs in advices to anything else. There is a gym and rooftop swimming pool. One of the highest building around Kuta, if not the highest, meaning if you go to the swimming pool area, you can see almost the whole of Kuta including the sea.
So overall what I am saying is stay at this Hotel even if you're not an IHG member, overall experience with the Staff is outstanding, if you're an IHG member what more can I say but to stay at this Hotel to get an outstanding experience no other Holiday Inn have ever given me. That is my overall view of this Hotel. [Less]