Smaller than the other Coventry Holiday Inn and less amenities but nevertheless a pleasant hotel with friendly staff who deliver a pleasant experience. The last twice I stayed I complained of a luke[More] warm breakfast. I got a reply that this would be addressed in future - and it was. Well done! Again came down for breakfast at 9am and this time we got a freshly cooked breakfast served by a pleasant member of staff. Was not impressed with the new Winter menu in the restaurant. Chose the bar menu instead.[Less]
The hotel was comfortable, clean and the service was excellent. There was a problem with wifi when we were there.[Less]
Great business facilities
A great stay in a comfortable, and well located Hotel. Ideal for anyone wanting a quality overnight stay with a great set of business facilities on site too![Less]
We stayed just one night and this was our first Crown Plaza stay.
We stayed Club and our room was on the 11th floor number 31 I think. It was located on the corner of the building which made it[More] quite a noisy room from a wind point of view with the tail end of a hurricane was passing through the UK that night.
The check in was very quick and our room was available mid morning when we arrived. This allowed us to drop our bag in our room, hang up a couple of things and go straight out again.
Our visit to Birmingham was to see the Christmas Market which was very good and on a par with European markets we have seen.
The room was well appointed with all the usual contents. TV picture quality wasn't that good when you're used to a large 4K tv at home.
As a Club resident we had access to the Club Lounge and its complimentary drinks and nibbles. We would certainly use Club again.
The Hotel restaurant was excellent and here we had diner and breakfast the next day. Food and service was very good. Both meals were excellent.
The check out was painless and quick and we would happily use this Hotel again when we next visit Birmingham City Centre. Its location was very close to the train station, new shopping centre and the Bullring.[Less]
good comfortable hotel but some watch-outs
Good and comfortable but with severe restrictions on the number of parking spaces available. Don't book breakfast in advance if there is doubt about using it - you will still be charged.[Less]
Great hotel and location
By Madison Business Traveler
Excellent hotel and a great location. The Club rooms are excellent value for the money.[Less]
Warm and friendly staff
Comfortable rooms .. like the new bathrooms.
The staff are brilliant and always look after me.[Less]
By Hon Comp Sec
Very comfortable hotel, shame about cold eggs at breakfast.[Less]
Stayed here a few years ago.
The room and especially the bathroom were much better.
The breakfast was a vast improvement.
Though still not 4 star its a better 3 star[Less]