Our stay was following a hospital procedure, before our 2 hour journey home the following day. We needed peace and quiet, calm, comfort, relaxing environment, attention where necessary, no hassle and[More] decent on site catering. Apart from a very slight delay in clarifying our bill on departure we had all of those things and were totally happy with our stay.[Less]
Clean, met expectations. Just the little things that let it down
Very clean room, warm, safe, everything you'd want it to be. Breakfast was first class and would highly recommend.
Staff were very helpful, apologetic is something wasn't right, and would do[More] their best to help if asked.
Car parking is abysmal - just not enough spaces for guests and the spaces are small even when you don't have a big car.
Check in queue was long, and with only two staff on at peak time was diappointing. The area doesn't lend itself to lots of people queuing for long periods as it is right between the bar area and the dining area (and not helped by a huge post right in the middle).
Was given a twin room, but this wasn't made clear at check in. Not really an issue but would have been nice to know beforehand.
The pillow that had "firm" strapped to it never was, or has been firm (on either bed).
NO FREE WIFI!!!!! - Come on Holiday Inn, please! In this day and age....![Less]
By MILO 1
the shortcomings of this hotel are over taken by the friedly staff[Less]
One of the best in the area
By mr jagos
One of the best hotels in the area with staff to match !! Beautiful spa , the club lounge is very good nice drinks and snacks always available , room service food we had was first class and cooked to[More] perfection , the junior suite I highly recommend ... Thank you to all the staff that looked after us.[Less]
Staff are very friendly and helpful.
Hotel is very clean.
Would stay at this hotel when back in area[Less]
Great stay, beautiful spa and excellent restaurant
By Devon Cream Tea
Gerrards Cross Crowne Plaza has really made a huge improvement to the previous Bell Inn which was tired and in need of modernisation.
The Spa is really special, the restaurant with all it's natural[More] light flooding in has a great aspect, and the food is a high standard.
You'll be pleased whether for leisure or business.[Less]
Excellent Reception Staff
Excellent customer service on the front desk attending to my needs. Very quick check in after a long day and needing to get ready for evening meeting. Understood I needed to be leaving very early AM[More] and organised an express check out.[Less]
A Great Stay
Very comfortable room, large hotel, plenty of parking.[Less]
I stayed here for a comedy night which included a meal, the meal was tasty but there could have been a bit more of it. The Play and stay packages are always good value and I have always had a great[More] evening here. Breakfast is lovely with a huge selection of food served til 11 am.
The rooms, as always at this hotel are a good size, clean and comfortable.
The only negative I have about this hotel is the price of drinks at the bars.[Less]