Very comfortable, convenient location, great food and cheerful staff.[Less]
Comfortable, relaxed stay
Our stay was following a hospital procedure, before our 2 hour journey home the following day. We needed peace and quiet, calm, comfort, relaxing environment, attention where necessary, no hassle and[More] decent on site catering. Apart from a very slight delay in clarifying our bill on departure we had all of those things and were totally happy with our stay.[Less]
Clean, met expectations. Just the little things that let it down
Very clean room, warm, safe, everything you'd want it to be. Breakfast was first class and would highly recommend.
Staff were very helpful, apologetic is something wasn't right, and would do[More] their best to help if asked.
Car parking is abysmal - just not enough spaces for guests and the spaces are small even when you don't have a big car.
Check in queue was long, and with only two staff on at peak time was diappointing. The area doesn't lend itself to lots of people queuing for long periods as it is right between the bar area and the dining area (and not helped by a huge post right in the middle).
Was given a twin room, but this wasn't made clear at check in. Not really an issue but would have been nice to know beforehand.
The pillow that had "firm" strapped to it never was, or has been firm (on either bed).
NO FREE WIFI!!!!! - Come on Holiday Inn, please! In this day and age....![Less]
Very Nice Experience
Very good location for relaxing, suits business and families, very welcomed staff.[Less]
One of the best in the area
By mr jagos
One of the best hotels in the area with staff to match !! Beautiful spa , the club lounge is very good nice drinks and snacks always available , room service food we had was first class and cooked to[More] perfection , the junior suite I highly recommend ... Thank you to all the staff that looked after us.[Less]
Hotel Staff was Excellent!
The Hotel staff exceeded my expectations at every level. I stayed at this Hotel for business and my colleagues and I were greeted as we came in from our international flight with great warmth and[More] friendliness.They were very accommodating and made dinner reservations at the Hotel Restaurant that evening since we were new to the area.
They accommodated every request with great pleasure and went above and beyond to make sure our requests were satisfied and were genuinely interested in ensuring we were taken care of.
The accommodations were terrific along with the outstanding service of the Hotel Staff. I definitely would recommend staying at this location to other colleagues.
Thanks for an outstanding stay![Less]
Good convenient hotel next to Southend Airport.
Great attentive staff and very comfortable, clean rooms.
Would definitely stay when we visit Uk again[Less]
Quiet and clean hotel
By Dave H
The hotel is located beside the M4 and not far from Heathrow airport, but there was very little noise.
Comfy and reasonable sized rooms and modern clean bathroom.
Bed was too firm and the[More] bedclothes felt lightweight, the air-conditioning was stuck at 16 degrees in my room so I switched it off but the room didn't get too hot thankfully.
I think all HI Expresses have these types of bed and bedclothes/pillows, this is the only thing that lets this hotel down. But as I was only staying for a few hours between plane changes it was sufficient[Less]
Staff were friendly and helpfull
Clean friendly Hotel.
Easy to find, staff were great.
Only issue, was breakfast could have been better and the bed is very soft.
Upgrade these issues and you will have a 1st class hotel.[Less]